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FAQs

1. . What actions are notified by electronic means?

   The collection actions of the Social Security Treasury General subject to online notification are as follows:

   • Debt claims.
   • Recovery enforcement orders.
   • Notification of the start of the deduction procedure.
   • Acts of the recovery enforcement procedure for payments and joint collection items and other resources.
   • Administrative procedure proceedings to postpone the payment of debts held with the Social Security service.

   Gradually, different Social Security actions and procedures will be added to this online notification system, on dates set by resolutions of the Secretariat of State for Social Security.

2. . How can I be sure I have received all the notifications published in the SEDESS?

   It is recommendable that at least once every ten days you access the Electronic Office to check whether there are any notifications available.

3. . Is it possible to act on behalf of third parties?

   A third party cannot act on behalf of a company or citizen to formalise the subscription to the Electronic Notification Service, although they can act as a receptor. By means of the Electronic Register of Telematic Power of Attorney (REAT) it is possible to appoint a third party to receive notifications by electronic means. In all cases, this power of attorney must only be granted to an individual or legal person.

4. . How are the legal effects of electronic notifications implemented?

   The legal effects will be implemented once the notification has been accepted/refused, regardless of whether it is done by the company itself, the Authorised party RED, the legal representative or it is automatically refused as a consequence of failing to access its contents within 10 days.

5. . What should I do if I experience a technical issue?

   Check the frequently-asked questions. If the issue persists, please call 901.50.20.50 (option 2)

6. . I have problems when trying to sign

   If you have problems when trying to sign, firstly you should check your computer software complies with the technical requirements, then you should review the manual for configuring browsers to use electronic signatures , which details the necessary configuration and the most common problems with signatures.

7. . What software do I need to access and sign my notifications?

   Access to the signing process requires installation of a single Java runtime environment. You must check to ensure there is not more than one installed as this could cause conflicts between the versions and the application will not work.

   You can check the valid Java runtime environments in the "technical requirements" link in "My Notifications" in the Social Security e-Office.

8. . How can I designate a third party to receive online notifications?

   The Online Representative Register (REAT) establishes the procedures and categories you can appoint a third party to do on your behalf, including receiving online notifications.

9. . How can the interested party specify that they want notifications made exclusively available to them?

   There are two options:

   • The additional recipient is the Authorised RED
     
     System. In this case, you may remove it as a recipient of your notifications through the Authorised RED User Removal Service.
     
   • The additional recipient is a third party.
     
     In this case the power of representation for this process will have to be removed through the Online Representative Register (REAT).
   
   If you remove the Authorised RED user from this function and, in the future, you wish to designate it as a notification recipient again, you must complete the process through the Online Representative Register (REAT).
10. . This text appears on the query screen when checking if there are notifications: “There are no notifications, but you may not be subscribed to this service”. What causes this?

    There are three reasons why this message could appear:

    • You have no pending notifications.
    • The ten-day availability limit on notifications in the e-Office has passed.
    • You have not subscribed to any procedure.
11. . If I already have a digital certificate, do I need to carry out any additional prior procedures in order to receive online notifications?

    In the case of a party for whom online notification is compulsory, no additional prior procedure will have to be carried out. You will start to receive your notification electronically within one month from the day following the date of notification of inclusion.

    In the case of a party for whom online notification is not compulsory, first they must subscribe to the procedures for which they wish to receive this type of notification. This can be done through the Voluntary Subscription Service available in the Social Security e-Office.

12. . How many times can a party subscribe to and unsubscribe from the Voluntary Subscription Service procedures?

    The interested party can carry out one operation per day, either subscribing or unsubscribing. For example, if you subscribe to any given procedure, the system will not allow you to unsubscribe from this procedure until 00:00 the following day.

13. . When do I start or stop receiving Online Notifications in the case of voluntary subscription to this notification system or unsubscribing from the service?

    Subscribing or unsubscribing will take effect 24 hours after the interested party makes the request.

14. . When will it become compulsory to receive notifications through the online notification system?

    Within one month from the day after the party to whom the obligation applies is notified by resolution that they are included in the online notification system.

15. . Will interested parties be sent any notice informing them that notifications are available in the e-Office?

    As a courtesy to users, the Social Security Treasury General will send notices informing them that notifications are available in the e-Office.

    To parties for whom online notification is compulsory:

    • By means of an e-mail to the company, if an e-mail address has been provided.
    • If there is a representative, then they will also be sent an e-mail if an e-mail address has been provided.
    • If there is no representative and the company has not removed the Authorised RED System as the recipient of notifications, then the latter will receive a notice via Winsuite. If they are also a user of the RED Direct System, they will also be notified in their RED inbox.

    To parties that have voluntarily subscribed to receive online notifications:

    • By means of an e-mail to the company, if an e-mail address has been provided.
    • If there is a representative, then they will also be sent an e-mail if an e-mail address has been provided.

    In order to receive these notices, the company and the representative must provide their contact details through the Telephone and E-mail Communication Service available in the e-Office or the Online Representative Register (REAT) respectively.

    It is important that the company provides its details and not those of the Authorised RED user as the latter will also receive the notices concerning notifications being available in the Office through another channel.

16. . Is there any way to recover the PDF document of a notification which is no longer available in the e-Office?

    Notifications that are no longer available on the e-Office (SEDESS) for signing, in cases when the period of ten calendar days for accessing their content has already passed, may be consulted via the Notification History feature, integrated within the Online notification consultation and signature service.

    The Notification history feature only allows users to search for and consult notifications published on the SEDESS within the past two years. In this section it is only possible to consult documents and their statuses, not their signatures, and therefore accessing the notifications in this way does not have any legal impact.

    If you would like to obtain notifications on information received on a date prior to this two-year period, you will need to go in person to a Social Security Office.

17. . How long do online notifications remain in the e-Office to be signed or rejected?

    Once the notification or communication is made available in SEDESS, the interested party must access it within 10 calendar days. If this ten-day period passes without the content being accessed, it will be understood to be rejected, the notification process will be deemed complete and the procedure will continue.

    From now onwards, and during the next two years, notifications will be shown in the Notification History feature, integrated within the Notification consultation and signature service. In this section it is only possible to consult documents and their statuses, not their signatures, and therefore accessing the notifications in this way does not have any legal impact.

18. . What technical requirements must a computer meet in order to access and sign notifications?

    The computer software must meet the technical requirements in order to access and sign, and the browser must be configured for the use of electronic signature functions.

19. . How can I access the Voluntary Subscription and the Online Notification Consultation and Signing Services?

    Both services are available at the Social Security e-Office.

    For identification purposes, the interested parties may use the electronic certificates accepted by the Social Security Administration.

20. . How can I check and access online notifications?

    Recipients can access the content of notifications and sign them through the notification consultation and signing service. The Social Security Administration provides online notifications through the e-Office appearance system in SEDESS

21. . What procedures can the interested party register for through the Voluntary Subscription Service?

    There are two procedures for receiving Online Notifications. Each procedure is associated with certain regimes and special systems included in the Social Security System.
    The procedures are:

    • Social Security Regimes in which RED
      
      is compulsory.

      SOCIAL SECURITY REGIMES IN WHICH RED IS COMPULSORY

      General Regime and Special Systems	General Regime
      	Artists
      	Special System for Fruit, Vegetables and Processed Fruit and Vegetables
      	Special System for Handling and Packaging Fresh Tomatoes for export
      	Special System for Intermittent Permanent Employees of cinemas, dance halls and discos
      	Special System for Intermittent Permanent Employees of market survey and public polling companies
      	Extraordinary Accommodation Services
      	Special System for Employed Agricultural Workers
      Special Regimes
      	Self-employed Workers
      	Sea workers (as employees)
      	Coal Mining
      	Agricultural companies (expired)
      Medical assistance agreement

      
      
    • Social Security Regimes in which RED (Electronic Data Delivery) is not compulsory
      
      
      

      SOCIAL SECURITY REGIMES IN WHICH RED IS NOT COMPULSORY

      General Regime and Special Systems	Football Players (expired)
      	Railways (expired)
      	Professional Bullfighters
      	Commercial Representatives
      	Special Agricultural System (Inactivity)
      	Special System for the Resin Industry
      	Special System for Domestic Employees
      Special Regimes
      	Household (permanent/intermittent, expired)
      	Agricultural (as employees  inactivity/self-employed, expired)
      	Book Authors and Writers
      	Sea workers (self-employed, cease of activity)
      	Self-employed Workers in the Special System for Agricultural Workers (SETA)
      School Insurance, Various Resources and Special Agreements

      
      
22. . Who are the recipients of online notifications?

    In the case of parties for whom this notification system is compulsory:

    In all cases, notifications will be made available to the responsible party who must receive them and the authorised party assigned at any given moment to manage the main Contribution Account Code or the NAF, where applicable, in the RED system. However, the responsible parties may choose to be the sole recipients of the notifications, removing this function from the Authorised RED user through the e-Office service provided for this purpose.

    On the other hand, if the party responsible wants a third party other than the Authorised RED user to also receive their notifications, they can process this request through the Online Representative Register (REAT), available in the e-Office.

    In any case, there may only be one more notification recipient in addition to the responsible party, either the Authorised RED user or the representative.

    In the case of a party that voluntarily subscribes to online notifications:

    The responsible party will always be the notification recipient. If the latter wishes to appoint a third party as an additional recipient of their notifications, they can process this request through the Electronic Representative Register (REAT), available in the e-Office.

23. . Can I receive notifications electronically if it is not compulsory for me to do so?

    Parties for whom online notification is not compulsory by regulatory provision can voluntarily choose to receive online notification through the Voluntary Subscription Service.

    The parties for whom this form of notification is compulsory and had subscribed through the Voluntary Subscription Service prior to the entry into force of Order ESS/485/2013 of 26 March, which regulates online notifications and communications in the area of Social Security, shall continue to receive their notification by these means so long as they remain subscribed to this service, until such time as their inclusion is made compulsory.

24. . For whom is online notification compulsory?
    • Companies and individuals for whom joining the Electronic Data Delivery (RED) System is compulsory according to the provisions of Order ESS/484/2013 of 26 March, which regulates the Electronic Data Delivery System in the area of Social Security, whether or not their Contribution Account Codes are registered:
      • All companies, no matter what their activity, included under any of the Regimes of the Social Security System and irrespective of the number of workers.
      • Self-employed workers, with the exception of those in the Special System for Agricultural Self-employed Workers, who simultaneously have the status of employers and must send data regarding their workers via the Electronic Data Delivery System.
      • Companies and other liable parties included under the Special Systems of the General Regime, except the special system for domestic employees.
    • Companies and individuals that, as the Electronic Data Delivery System is not compulsory, have voluntarily signed up for it, and as such remain registered in the above-mentioned system.
25. . What is the Online Notification Service?

    This is a service providing you with online access to notifications that up to now were sent by post.