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Cl@ve: password management < Go back

Cl@ve: password management

Cl@ve is a system designed to unify and simplify electronic access by citizens to public services. Its main objective is for citizens to identify themselves to the Administration using an approved username and password, without having to remember different usernames and passwords to access different services.

It is a common platform for electronic identification, authentication and signature, an interoperable and horizontal system that avoids Public Administrations having to implement and manage their own identification and signature systems, and citizens having to use different identification methods to interact electronically with the Administration.

The Cl@ve system was approved by Agreement of the Council of Ministers at its meeting of 19 September 2014, and its conditions of use are determined by the Directorate of Information and Communication Technologies.

Cl@ve allows for two possible uses of the agreed keys:

  • Cl@ve mobile: Electronic access system to public services that allows citizens to authenticate themselves in the procedure they are carrying out in the e-Office. The system a QR code to be scanned that avoids the need for users to enter their identification data on the access screen. If the QR code can't be scanned, the authentication request that will be sent to the Cl@ve APP can be confirmed.

  • Permanent Cl@ve: A password system that is valid for a long period of time, but not unlimited, and is aimed at regular users. It corresponds to the system accessed with a username and password. In some Social Security services, this will be reinforced with one-time passwords by SMS. This system will also be the one that will allow citizens to access the signature in the cloud.

With regard to the latter mode of use, in order for the password to be established, it is necessary to first have an Activation Code, for which registry in the system is necessary, either in person at any Cl@ve registration office, or online with a recognised digital certificate.

If you were already registered in Cl@ve and have lost your Activation Code you can  Regenerate the permanent Cl@ve Activation Code,

You can find more information on the official website of Cl@ve

This section shows the different services available related to permanent Cl@ve for the management of passwords and the activation or cancellation of users.

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