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Regulations relating to the Notice Board

In accordance with article 132.4 of the consolidated text of the General Social Security Act, the publication of acts and communications which by law or regulation must be published on a noticeboard of announcements or edicts may be substituted or complemented by their publication on the e-Office website of the corresponding body.

Regulations on citizen identification and authentication systems

Pursuant to articles 9 and 10 of Law 39/2015 of 1 October on the Common Administrative Procedure of Public Administrations, in citizens' online access to public services, different forms of identification and authentication are provided for citizens in their online relations with public administrations, specifically, electronic signature systems forming part of the national identification document, advanced electronic signature systems forming part of recognised electronic certificates, and other electronic signature systems, such as the use of passwords chosen during prior user registration, providing information known by both parties or other non-cryptographic systems, under the terms and conditions that each competent public administration decides on in each case.

Article 129.4 of the revised text of the General Social Security Law establishes that the Social Security Administration shall facilitate the exercise of rights, the submission of documents or the performance of any service or procedure by interested parties through the electronic means available at the Electronic Office of the Secretary of State for Social Security and Pensions or through other means that guarantee the verification of the identity of the interested party and the expression of their will and consent, under the terms and conditions established by the Secretary of State for Social Security and Pensions, a purpose to which Resolution of 25 May 2021 – enabling procedures and actions through phone and online channels using certain identification systems and regulates aspects relating to the filing of applications using electronic forms – responds.

Attached documentation
Attached documentation
document name Publication date
National Social Security Institute Resolution of 4 June 2014 approving identification and authentication systems for the public to deal with the National Social Security Institute online. (PDF, 160 Kb) 29/12/2015
Social Security General Treasury Resolution of 24 July 2014 which approves the identification, authentication and digital signature system for dealing with the TGSS online. (PDF, 4078 Kb) 29/12/2015
Social Security Treasury General Resolution of 24 July 2014, which defines the services which can be accessed through the identification and authentication systems. (PDF, 1322 Kb) 29/12/2015
Order PRE/1838/2014, of 8 October, publishing the Agreement of the Council of Ministers of 19 September approving Cl@ve, the shared Government platform for identification, authentication and electronic signature using agreed keys. (PDF, 183 Kb) 29/12/2015
Directorate of Information and Communications Technology Resolution of 14 December 2015, establishing the technical requirements necessary for developing and applying the Cl@ve system (PDF, 271 Kb) 21/08/2017
Resolución de 8 de marzo de 2023, de la SESSP, por la que se habilitan trámites y actuaciones a través de los canales telefónico y telemático mediante determinados sistemas de identificación y expresión de la voluntad y se regulan aspectos... (PDF, 221 Kb) 16/03/2023
Procedimientos, trámites y actuaciones accesibles mediante sistemas de identificación previstos en la resolución de 8 de marzo de 2023, de la Secretaría de Estado de la Seguridad Social y Pensiones y protocolo de aplicación (INSS) (PDF, 313 Kb) 16/03/2023

Conformity status

In accordance with article 41 of Royal Decree 3/2010 of 8 January, governing the National Security Scheme in the area of E-Government, Public Sector Bodies will publish on their corresponding e-office websites their conformity status and the security qualifications which they can award, obtained in compliance with the National Security Scheme.

Legal Information

Regulations covering the creation of Offices

In accordance with article 5.2 of Royal Decree 1671/2009, of 6 November 2009, partly implementing Law 11/2007 of 22 June, with regard to citizens’ electronic access to public services, the creation tool used for the e-Office is to be made accessible either directly or via a weblink to their publication in the "Official State Gazette".

Meanwhile, Article 4.2 of the aforementioned Royal Decree establishes that any e-Offices that are subsequently developed must comply with the same requirements as the original e-Offices, except with regard to the publication of the order or decision that led to their creation, which will be undertaken through the office they depend upon.

Regulations on the Service verifying signatures and certificates.

Regulations on the Website

The Regulations regarding the Website can be accessed via the following link.

In accordance with article 27 of Law 39/2015 and article 45 of Royal Decree 1671/2009.

Standard representation form

Decision of 06 March 2017, of the General Directorate of the INSS, approving the standardised representation form for carrying out procedures through the Electronic registry of the SESS

Regulations on the creation of electronic seals

Article 42 of Law 40/2015, of 1 October, on the Legal Regime of the Public Sector, establishes that Public Administrations may use electronic seals of the Public Administration or body to identify them and authenticate the exercise of their competence in automated administrative procedures.

Also, in accordance with Article 19 of Royal Decree 1671/2009, of 6 November, partly implementing Law 11/2007 of 22 June, on electronic public access to Public Services, electronic seals will be created by a resolution of the Sub-Secretariat of the Ministry or the head of the competent public body, and will be published on the corresponding e-Office website, which must display the minimum content of the instrument which created it.

Attached documentation

Regulation of electronic notifications and communications

The Order ESS/485/2013 of 26 March, governing electronic notifications and communications in the sphere of Social Security, establishes the cases and conditions in which the responsible parties will be automatically obliged to receive notifications and communications from the Social Security Administration in electronic form, in accordance with Article 5.2.e) of the consolidated text of the General Social Security Act, approved by Royal Decree-Law  1/1994, of 20 June.

Regulations on the Electronic Register

La Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Común de las Administraciones Públicas, en su artículo 16.1 dispone que las disposiciones de creación de los registros electrónicos se publicarán en el diario oficial correspondiente y su texto íntegro deberá estar disponible para consulta en la sede electrónica de acceso al registro. Asimismo señala que en la sede electrónica de acceso a cada registro figurará la relación actualizada de trámites que pueden iniciarse en el mismo.

Regulations on the Electronic Register of Powers of Attorney

Article 5 of Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations provides that interested parties with capacity to act may act through a representative.

Article 6 stipulates that the General State Administration, the Autonomous Communities and Local Entities shall have a general electronic register of powers of attorney, in which at least those of a general nature granted apud acta, in person or electronically, to act before the Public Administrations must be registered. In addition, each Body may have its own electronic register of powers of attorney in which the powers of attorney granted for the performance of specific procedures before them are recorded.

In the specific sphere of the Social Security Administration, the possibility of acting through a representative and the need for this representation to be accredited are set out in article 129 of the consolidated text of the General Social Security Act, approved by Royal Decree-Law 8/2015, of 30 October.

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