Who it is for

Citizens who are registered in Permanent Cl@ve (username and password) and wish to change their password.

What you can do

Using this service you can change your password.

What you need to do it

To change your password, access the Change Password service where the current password and new password, which must comply with minimum security standards, are requested.

If the data is correct, the system will send the user an SMS with a single-use numerical code (One Time Password, OTP) to be typed in the field of the form. If it correct, the password will be updated. This password can now be used whenever an e-government service requires it.

Please note

All fields marked with (*) are required.

The password must comply with a series of minimum conditions:

• It must not contain any part of your name or DNI number.
• It must be at least 8 characters long and may contain as many characters as necessary.
• If the password is under 16 characters long it must have at least 3 of these 4 elements: at least one upper-case letter, at least one lower-case letter, at least one number or at least one of the following characters: ¡!$€%&@/\\()=?¿*[];,:._-+<>

If the OTP code is entered incorrectly more than 5 times, this will be reported and a new OTP will be sent. If the new OTP code is entered incorrectly more than 5 times, another new OTP will be sent. If this new OTP code is entered incorrectly more than 5 times, you must once again start the Change password procedure from the beginning.

If you are having any problems with this service, please contact 060.