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Forgotten password < Go back

If you have forgotten or blocked your password you can recover it using this service.

About this procedure

Who it is for

Citizens registered in Permanent Cl@ve (username and password) who have forgotten their password or whose password has been blocked due to exceeding the maximum number of 5 failed verification attempts.

What you can do

Using this service you can create a new password.

What you need to do it

To create a new password, access the service Forgotten password where you will be asked to enter your username (DNI or NIE number) and the activation code that was provided during the registration procedure. To make the process more secure, a simple question is also asked to make sure you are a real person (captcha).

If the data is correct, the system will send the user an SMS with a single-use numerical code (One Time Password, OTP) to be typed in the field of the form. If successful, the system will allow you to set a password of your choice, provided it meets the minimum security standards. This password can now be used whenever an e-government service requires it.

Please note

All fields marked with (*) are required.

The password must comply with a series of minimum conditions:

  • It must not contain any part of your name or DNI number.
  • It must be at least 8 characters long and may contain as many characters as necessary.
  • If the password is under 16 characters long it must have at least 3 of these 4 elements: at least one upper-case letter, at least one lower-case letter, at least one number or at least one of the following characters: ¡!$€%&@/\\()=?¿*[];,:._-+<>

If the OTP code is entered incorrectly more than 3 times, this will be reported and you must once again start the Forgotten Password procedure from the beginning.

If you are having any problems with this service, please contact 060.

To access this service check you have the necessary technical requirements.

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