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FAQs

1. . Who is this service for?

   For all citizens and companies that want to or must interact with Social Security via the Internet.

2. . What is the Social Security e-Office?

   This is a website enabling members of the public and companies to manage their Social Security procedures online, and is fully owned, managed and administered by Social Security, the administrative body, for exercising its responsibilities.

3. . What services or procedures can I use?

   Depending on the profile, citizen or company, and according to the Social Security affiliation regime, you will have access to presenting documentation by Electronic Register, receiving Electronic Notifications, obtaining Digital Certificates and other previously presence-based services.

4. . Is it safe to use the e-Office services?

   Communication between the citizen/company and the e-Office is secure. All information transferred is encrypted, and digital certificates guarantee the identity of both parties. Personal data sent via the Internet are encrypted and, once they are saved in the Social Security systems, we use the means necessary to protect them according to the Organic Law on Personal Data Protection and its implementing regulations.

5. . When can I use the e-Office?

   You can access the e-Office and process procedures 24 hours a day/365 days a year*. It is important to note that for procedures with deadlines, those completed on non-working days will count as from the next working day.
   
   *Some e-Office services may not be available during certain times due to technical maintenance.

6. . What date and time is used to calculate deadlines?

   To calculate the deadlines of any procedure that requires the submission of documents, the official date and time of the e-Office, and not those of the computer used, will have legal effect. For this purpose, we will use the end of the procedure, when the person signs the request and/or documents and receives the relevant receipt.

   
   You can access the “official Date and Time” section from the bottom menu of the main page of the e-Office.

7. . Are procedures processed in the e-Office equally as valid as those processed in person?

   Yes, procedures processed via the e-Office have the same validity as those processed in person.

8. . How can I find out about e-Office news?

   The RSS Social Security e-Office Updates feed can be added to the browser. (To subscribe, click on "Subscribe to this feed"). The RSS system (Rich Site Summary / Really Simple Syndication) allows you to easily receive the information published in the Social Security e-Office at no cost.

9. . What is the Electronic Register for Applications?

   The Social Security Electronic Register for Applications is only available for submitting applications related to the procedures listed in Appendix I of the current resolution, which are addressed to Social Security bodies.

10. . How can I access procedures through the Electronic Register?

    All the procedures that you can apply for electronically can be found in “Citizens” and “Companies”, in the different categories in each of these sections. They are highlighted with a logo.
      
    

    The description includes the information necessary for submitting an application. The list of all procedures you can apply for through the Electronic Register can be found in theAppendix to the Resolution published in the section Regulations and Legislation / Electronic Register Regulations.

11. . How can I tell if a procedure has been processed successfully?

    Once the procedure is processed, the user will see a register number and date on the screen, and will receive an attached PDF document with the request receipt and signature of the server that guarantees that the transaction has been processed correctly. This same message is sent by e-mail to the address provided. If you do not receive this confirmation message or, where appropriate, you receive an error or faulty transfer message, you must submit the request at another time or using other means.

12. . What is an electronic signature?

    An electronic signature is a series of data, in electronic format, assigned or associated with others and that can be used to identify the signatory. It is a string of characters generated with a mathematical algorithm, obtained using variables such as the private key and digital fingerprint of the text to be signed so as to ensure the identity of the signatory and integrity of the message.

13. . What documents issued by Social Security can be verified by the Verification service for signatures and certificates?

    The verification service for signatures and certificates can validate the various PDFs signed by Social Security, whether it is by the TRACI@ss service, Social Security Online Notifications (NOTESS) or any other service issuing a PDF signature, as long as the signatures follow PDFSignature standards. It can also validate other documents in XML and binary format as long as they comply with CAdES standards.

14. . What PDF documents issued by Social Security can be verified by the Verification service for reports using fingerprints?

    Currently only the Certificate of having paid Social Security contributions.

15. . What is a CEA code and how I can verify the authenticity of a document with this code?

    CEA is an Electronic Authentication Code used for validating the authenticity of documents issued by Social Security using this code. To check its authenticity, the Service for document integrity verification is available in which you must enter the Document Verification Code, the date of the CEA code generation and its groups required by the application, without the need for a digital certificate.

16. . Why can't I access SMS services?

    In order to access these services, you must have provided the Social Security General Treasury with a mobile phone number for communication purposes, via theTelephone and email communication service, or by visiting a Social Security Administration Office.

    
    Also, the details requested on the form have to be exactly the same as those in the Social Security Database, and meet the other technical requirements.

17. . I requested an Employment History Report without a digital certificate and it was not sent to my home. Why?

    When the request is made, a reference number is generated that should be saved in order to view the status of the report, which can be accessed at "Check Report request status" by filling in your identification data and the reference number.

    
    This service shall indicate whether the employment history report has been sent or not. The reason that it has not been sent is that the address provided in the request does not correspond to the one in the Social Security database (for security reasons the report is not sent); to solve this problem, you should visit an administration office and update your address.

    
    This report can also be obtained, printed and/or consulted immediately on request through digital certificate access via SMS if you have already provided the Social Security General Treasury with your mobile phone number and through the Username/password - permanent Cl@ve access, if you have activated your user account and generated the password. To do this you must have an Activation Code which can be obtained in person at any Social Security office nationwide.

18. . Can I become affiliated/disaffiliated as a self-employed worker?

    In the e-Office you can request registration or deregistration or to change data in the Special self-employed worker scheme.

    • Register for RETA
    • Withdrawal from RETA
    • Change identifying data

     

19. . How can I find out my Social Security contributions?

    Depending on the contribution scheme, two services are offered allowing you to obtain a report with the contribution basis/payments made over a given period.

    • Report on contribution bases, for the payment periods in which you were affiliated with the different schemes of the Social Security System.
    • Report on Bases and Payments paid in Schemes and/or Special Systems  where workers are treated as subjects responsible for making payments.

    
    If accessed without a digital certificate you can fill in a request form to send via post to the address stored in the Social Security General Treasury database.

20. . Can I become affiliated/disaffiliated or change data for a home worker?

    Yes, two procedures will be necessary:

    •  Registering employer.
    • Registration/deregistration or change in worker data.

    The documents to attach and the procedure are detailed in the services. The forms must be completed and attached. Consult possible problems in saving the PDF of the form in "Technical Questions” in this section.

21. . On the end of the SILCON certificate in the e-Office

    From 17 September 2016 onwards, you will no longer be able to access e-Office services with a SILCON certificate. To access e-Office services, users can use the other forms of access available. You can consult the information on Digital certificates for details of those issued by the Social Security and those accepted by other Certification Authorities, as well as theList of accepted certificates.

    If you are a RED system user, go to the information available on the Website.

22. . Mozilla Firefox shows a message indicating the connection is not verified

    You may be able to find a solution to this problem in the Manual for configuring browsers to use electronic signatures, under the section entitled ”Trusting the Website” for Mozilla Firefox.

23. . How do I obtain a certificate from the Spanish Royal Mint (FNMT-RCM)?

    There is a guide on how to get the certificate at this link.

24. . What is the FNMT-RCM root certificate?

    The root certificate of the Spanish Royal Mint certification authority is usually preinstalled in browser distributions. If not it must be installed in the browser/java of any person or any entity who wants to use the e-Office services. (It is not necessary for all services but recommendable to avoid warning notices).

25. . How can I get a digital certificate?

    The process varies depending on the certifying authority. See the websites of the different certifying authorities. FNMT-RCM or DNIe certificates can be obtained in all provinces and will be valid for use in the e-Office.

26. . What types of certificates exist?

    Depending on the type of applicant, they can be divided into:

    • User or individual Certificates.
    • Legal Entity Certificates.

    Depending on the issuer:

    • DNI-e - Issued by the Directorate General of the Police.
    • FNMT-RCM - Issued by the Spanish Royal Mint.
    • Others - Issued by other recognised certification entities.
27. . If I have Chrome or Linux, how can I download the digital certificates?

    The downloading process of the certificate depends on the certifying body and, as a consequence, it may undergo changes. If you use Google Chrome with Windows, the downloading process of the certificate is the same as for Internet Explorer, since they share the same certificate repository. Consult the instructions for downloading digital certificates on the website of the body that issues the certificate.

28. . How can digital certificates be imported and exported? Is there an instruction manual available?

    These are the steps for the different browsers.

    EXPORTING CERTIFICATES INSTALLED ON INTERNET EXPLORER

    1. Go to the Windows Control Panel. To do this use the route "Start Menu/Settings/Control Panel" or "Start Menu/Control Panel", depending on the installed Windows version.
    2. Click on the Internet Options icon.
    3. In the Contents tab, click on the Certificates button
    4. Select the certificate and click on the "Export" button. The assistant opens to export the certificate. Click on Next.
    5. Select Export the certificate with the private password and click on Next.
    6. Select the format of the export file.
    7. Enter the private password of the certificate. This password must not be given to anyone as it must be kept a secret. Click on Next.
    8. Click on Examine, look for the folder where the certificate is saved and enter a file name and Save.
    9. Click on Next.
    10. Click on Finish.
29. . Can I use my certificate installed on another computer?

    Yes. If your certificate is stored onto a cryptographic card all you have to do is insert the card into the other computer. If the certificate is stored in the browser, it is necessary to first export the certificate to a file and then import the certificate to the browser on the new computer.

30. . How should I set my browser to be able to use my digital certificate in the Secure Electronic Office?

    Consult the section of technical requirements where the appropriate settings are given for the different browsers.

31. . Can I protect my certificate on the browser?

    It is possible to protect your digital certificate in two ways. The first consists in saving the certificate on a cryptographic card or secure device (the certificate of the electronic DNI is stored on one). The other possibility consists in saving the certificate on the browser protected by a password that is specified during the installation.

32. . Why am I not allowed to access with my digital certificate?

    You need to check that the certificate is admitted by the Social Security, it has not expired or been revoked and that the data coincide with the information about identification, name and surnames that is included in the Social Security database.

33. . For what services or procedures can I use my electronic DNI card (DNIe)? Why does it not recognise my card?

    For those services for which access with a digital certificate is enabled To correctly install and use the DNI there is a website that explains the requirements and provides the required drivers: http://www.dnielectronico.es/

34. . What are the differences between "electronic signature" and "computer codes" when I try to check the authenticity of a report or certificate issued by Social Security?

    Computer codes are a series of alphanumeric codes based on details of the report issued and a mathematical algorithm, while the electronic signature is based on the use of digital certificates to add a key that only the owner of the certificate used for signing has, to an electronic summary of the entire document.

35. . Why am I not allowed to save the form I have filled in as a file for attachment?

    This happens because PDF forms are created to be printed. The free version of the PDF file reader, Adobe Reader, does not allow you to save files. This function is exclusive to Professional Adobe Acrobat Pro. If you do not have this version there are other ways to attach the form:

    1. Printing the form once it has been filled in and scanning the printout, which can then be sent.
    2. Installing free software like QuickPDF or CutePDF that allow you to install a PDF printer driver, meaning you can "print" the form as a new PDF file. (This new PDF file is the one you should attach.)
36. . How can I get the IZENPE certificate?

    At the IZENPE website, consult the public attention points where you can get the certificate.

37. . Can I have more than one digital certificate?

    Yes. The certificate store can store several personal certificates. You will need to take special care to use the right certificate for identification or signature processes.

38. . In which e-Office services or processes can the Legal Entity Certificate be used?

    The services which can currently be accessed with the Legal Entity certificate are shown in the list of services accessible with legal entity or representative certificates.
    

39. . Can I access the same services or processes with any digital certificate?

    No. Legal Entity Certificates can only be used to access certain services.

40. . Do I need to renew my digital certificate or is this automatic?

    The process depends on the certifying body.

41. . What is the validity period of digital certificates?

    The validity period varies according to the type of certificate and the certifying body. Consult the certifying body or the expiry data of the certificate, which you can see in the browser's certificate store.

42. . What is the ACGISS root certificate?

    The root certificate of the Social Security certification authority. It must be installed in the browser/java of any person or any entity who wants to use the e-Office services (not necessary for all services).

43. . What is a ROOT certificate?

    A root certificate is a certificate issued by the Certification Authority for its own use. This certificate includes the public key of the Certification Authority and is therefore necessary for checking the authenticity of any certificate it issues. It is the first certificate in the trust chain.

44. . What is a Legal Entity certificate?

    This is a digital certificate issued for a legal entity which can be used where accepted in the interaction of this Legal Entity with public administrations or when contracting its own goods or services or which concern its normal business or traffic.

45. . What is a certificate for an Individual?

    This is a digital certificate issued for a person (also known as user certificate), which links the subscriber with identity and signature data. It subscribes, signs, requests and stores the keys of the individual.

46. . What is a certifying body/certifying authority?

    A Certifying Authority (CA) is an entity ensuring trusted by the issuer and receiver of a communication. The trust both of them place in a 'trustworthy third party' enables either of them to trust the documents signed by the Certifying Authority, particularly certificate identifying both parties.

47. . What is a digital certificate?

    The User Certificate is a digital document containing, among others, data identifying a person or entity. Thus, the digital certificate lets you identify yourself online and exchange information with others, with the assurance that only the user and the interlocutor can access it.

48. . I am trying to enter with my electronic DNI, and I am told to use the service I need one of the certificates accepted by Social Security

    This can happen if the DNIe drivers are not correctly installed. Go to www.dnielectronico.es and follow the installation instructions.

49. . Problems when trying to sign with Google Chrome

    With Google Chrome version 45 (launched on 1 September 2015) and later versions, the Java plug-in cannot be used, meaning that the Social Security e-Office website services that require Java are not supported on this browser.

    If you use version 42, 43 or 44 of Google Chrome you should enable the Java plug-in to be able to use the Social Security e-Office website services that require Java. For guidance, you may consult the documentActivating Java on Google Chrome versions 42, 43 and 44.

50. . I have problems when trying to sign

    If you have problems when trying to sign, firstly you should check your computer software complies with the technical requirements, then you should review the manual for configuring browsers to use electronic signatures , which details the necessary configuration and the most common problems with signatures.

51. . I have several certificates installed, but when I close the application and open it again, it always takes the data from the same certificate, which is the first one I used.

    When the applications are closed the certificates remain in the browser session, so to delete the data from the session and open the application with another certificate you must close all browser windows and restart it.

52. . What software do I need to access and sign e-Office services?

    Access to signature processes requires a single Java runtime environment to be installed and configured. Make sure there is not more than one environment installed, because there may be a conflict between versions that stops the application from working. Check the technical requirements.

53. . How can I see the Operating System of my computer? And the Java version?

    If you do not know which operating system or version of Java is installed on your computer, you can consult the Manual for configuring browsers to use electronic signatures, and refer to the sections ”FINDING OUT WHICH OPERATING SYSTEM IS INSTALLED ON YOUR COMPUTER” and “WHICH VERSION OF JAVA IS INSTALLED ON YOUR COMPUTER”.

54. . How should I configure my computer?

    The following questions in this section show, in question and answer form, the steps needed to configure the elements necessary for using the e-Office.

55. . How should my PC be configured to use e-Office services?

    The configuration and technical requirements vary depending on the service, whether you use a digital certificate and the technological platform used to access the services. You can find detailed information in the technical requirements section.

56. . Problems unfolding certificates: after entering the correct electronic DNI number two copies of the certificates you want to export to the browser appear on screen, one for authentication and a separate one which is not operational

    Theelectronic DNI certificates cannot be exported to a file for security reasons, so you must use the physical format (electronic DNI card).

57. . At which Social Security registry offices can I get a digital certificate for individuals?

    You can check the list of Social Security registry offices, for individuals only.

58. . Which digital certificates are acceptable at the e-Office?

    You can consult the list of accepted certificates.

59. . I have successfully installed the certificate and gained access to other Websites, but some services with a certificate in the e-Office do not work

    You should check that the certificate is accepted by Social Security and that the data are consistent with the identification data, name and surname appearing in the Social Security database.

60. . Why can't I complete an application process in the Electronic Register? Why does the process indicate that there is a transmission error?

    It is possible that the attached documentation exceeds 10 |Mb or there is a problem with the internet connection.

61. . Why is a download file of the report requested not generated? or Why does a window appear indicating YOUR REPORT IS BEING GENERATED?

    Reports generated online in services with digital certificate, SMS services or services through a user account/password in the e-Office are in PDF format and you must have a PDF viewer installed and have pop-up windows/tabs enabled in order to view the reports. You must ensure that the software is installed and that there are no programs that block pop-up elements.
    
    The PDF report download may also be in the browser download folder; check this folder.

62. . Why is this error displayed if the data are correct? "Warning! Error on page 1. Please check the information on your application. If it is correct, you must sign the application, and if not you must return to the previous screen to correct it."

    In some processes this message occurs so data can be checked again before they are signed and sent.

63. . What actions are notified by electronic means?

    The collection actions of the Social Security Treasury General subject to online notification are as follows:

    • Debt claims.
    • Recovery enforcement orders.
    • Notification of the start of the deduction procedure.
    • Acts of the recovery enforcement procedure for payments and joint collection items and other resources.
    • Administrative procedure proceedings to postpone the payment of debts held with the Social Security service.

    Gradually, different Social Security actions and procedures will be added to this online notification system, on dates set by resolutions of the Secretariat of State for Social Security.

64. . How can I be sure I have received all the notifications published in the SEDESS?

    It is recommendable that at least once every ten days you access the Electronic Office to check whether there are any notifications available.

65. . Is it possible to act on behalf of third parties?

    A third party cannot act on behalf of a company or citizen to formalise the subscription to the Electronic Notification Service, although they can act as a receptor. By means of the Electronic Register of Telematic Power of Attorney (REAT) it is possible to appoint a third party to receive notifications by electronic means. In all cases, this power of attorney must only be granted to an individual or legal person.

66. . How are the legal effects of electronic notifications implemented?

    The legal effects will be implemented once the notification has been accepted/refused, regardless of whether it is done by the company itself, the Authorised party RED, the legal representative or it is automatically refused as a consequence of failing to access its contents within 10 days.

67. . What should I do if I experience a technical issue?

    Check the frequently-asked questions. If the issue persists, please call 901.50.20.50 (option 2)

68. . I have problems when trying to sign

    If you have problems when trying to sign, firstly you should check your computer software complies with the technical requirements, then you should review the manual for configuring browsers to use electronic signatures , which details the necessary configuration and the most common problems with signatures.

69. . What software do I need to access and sign my notifications?

    Access to the signing process requires installation of a single Java runtime environment. You must check to ensure there is not more than one installed as this could cause conflicts between the versions and the application will not work.

    You can check the valid Java runtime environments in the "technical requirements" link in "My Notifications" in the Social Security e-Office.

70. . How can I designate a third party to receive online notifications?

    The Online Representative Register (REAT) establishes the procedures and categories you can appoint a third party to do on your behalf, including receiving online notifications.

71. . How can the interested party specify that they want notifications made exclusively available to them?

    There are two options:

    • The additional recipient is the Authorised RED
      
      System. In this case, you may remove it as a recipient of your notifications through the Authorised RED User Removal Service.
      
    • The additional recipient is a third party.
      
      In this case the power of representation for this process will have to be removed through the Online Representative Register (REAT).
    
    If you remove the Authorised RED user from this function and, in the future, you wish to designate it as a notification recipient again, you must complete the process through the Online Representative Register (REAT).
72. . This text appears on the query screen when checking if there are notifications: “There are no notifications, but you may not be subscribed to this service”. What causes this?

    There are three reasons why this message could appear:

    • You have no pending notifications.
    • The ten-day availability limit on notifications in the e-Office has passed.
    • You have not subscribed to any procedure.
73. . If I already have a digital certificate, do I need to carry out any additional prior procedures in order to receive online notifications?

    In the case of a party for whom online notification is compulsory, no additional prior procedure will have to be carried out. You will start to receive your notification electronically within one month from the day following the date of notification of inclusion.

    In the case of a party for whom online notification is not compulsory, first they must subscribe to the procedures for which they wish to receive this type of notification. This can be done through the Voluntary Subscription Service available in the Social Security e-Office.

74. . How many times can a party subscribe to and unsubscribe from the Voluntary Subscription Service procedures?

    The interested party can carry out one operation per day, either subscribing or unsubscribing. For example, if you subscribe to any given procedure, the system will not allow you to unsubscribe from this procedure until 00:00 the following day.

75. . When do I start or stop receiving Online Notifications in the case of voluntary subscription to this notification system or unsubscribing from the service?

    Subscribing or unsubscribing will take effect 24 hours after the interested party makes the request.

76. . When will it become compulsory to receive notifications through the online notification system?

    Within one month from the day after the party to whom the obligation applies is notified by resolution that they are included in the online notification system.

77. . Will interested parties be sent any notice informing them that notifications are available in the e-Office?

    As a courtesy to users, the Social Security Treasury General will send notices informing them that notifications are available in the e-Office.

    To parties for whom online notification is compulsory:

    • By means of an e-mail to the company, if an e-mail address has been provided.
    • If there is a representative, then they will also be sent an e-mail if an e-mail address has been provided.
    • If there is no representative and the company has not removed the Authorised RED System as the recipient of notifications, then the latter will receive a notice via Winsuite. If they are also a user of the RED Direct System, they will also be notified in their RED inbox.

    To parties that have voluntarily subscribed to receive online notifications:

    • By means of an e-mail to the company, if an e-mail address has been provided.
    • If there is a representative, then they will also be sent an e-mail if an e-mail address has been provided.

    In order to receive these notices, the company and the representative must provide their contact details through the Telephone and E-mail Communication Service available in the e-Office or the Online Representative Register (REAT) respectively.

    It is important that the company provides its details and not those of the Authorised RED user as the latter will also receive the notices concerning notifications being available in the Office through another channel.

78. . Is there any way to recover the PDF document of a notification which is no longer available in the e-Office?

    Notifications that are no longer available on the e-Office (SEDESS) for signing, in cases when the period of ten calendar days for accessing their content has already passed, may be consulted via the Notification History feature, integrated within the Online notification consultation and signature service.

    The Notification history feature only allows users to search for and consult notifications published on the SEDESS within the past two years. In this section it is only possible to consult documents and their statuses, not their signatures, and therefore accessing the notifications in this way does not have any legal impact.

    If you would like to obtain notifications on information received on a date prior to this two-year period, you will need to go in person to a Social Security Office.

79. . How long do online notifications remain in the e-Office to be signed or rejected?

    Once the notification or communication is made available in SEDESS, the interested party must access it within 10 calendar days. If this ten-day period passes without the content being accessed, it will be understood to be rejected, the notification process will be deemed complete and the procedure will continue.

    From now onwards, and during the next two years, notifications will be shown in the Notification History feature, integrated within the Notification consultation and signature service. In this section it is only possible to consult documents and their statuses, not their signatures, and therefore accessing the notifications in this way does not have any legal impact.

80. . What technical requirements must a computer meet in order to access and sign notifications?

    The computer software must meet the technical requirements in order to access and sign, and the browser must be configured for the use of electronic signature functions.

81. . How can I access the Voluntary Subscription and the Online Notification Consultation and Signing Services?

    Both services are available at the Social Security e-Office.

    For identification purposes, the interested parties may use the electronic certificates accepted by the Social Security Administration.

82. . How can I check and access online notifications?

    Recipients can access the content of notifications and sign them through the notification consultation and signing service. The Social Security Administration provides online notifications through the e-Office appearance system in SEDESS

83. . What procedures can the interested party register for through the Voluntary Subscription Service?

    There are two procedures for receiving Online Notifications. Each procedure is associated with certain regimes and special systems included in the Social Security System.
    The procedures are:

    • Social Security Regimes in which RED
      
      is compulsory.

      SOCIAL SECURITY REGIMES IN WHICH RED IS COMPULSORY

      General Regime and Special Systems	General Regime
      	Artists
      	Special System for Fruit, Vegetables and Processed Fruit and Vegetables
      	Special System for Handling and Packaging Fresh Tomatoes for export
      	Special System for Intermittent Permanent Employees of cinemas, dance halls and discos
      	Special System for Intermittent Permanent Employees of market survey and public polling companies
      	Extraordinary Accommodation Services
      	Special System for Employed Agricultural Workers
      Special Regimes
      	Self-employed Workers
      	Sea workers (as employees)
      	Coal Mining
      	Agricultural companies (expired)
      Medical assistance agreement

      
      
    • Social Security Regimes in which RED (Electronic Data Delivery) is not compulsory
      
      
      

      SOCIAL SECURITY REGIMES IN WHICH RED IS NOT COMPULSORY

      General Regime and Special Systems	Football Players (expired)
      	Railways (expired)
      	Professional Bullfighters
      	Commercial Representatives
      	Special Agricultural System (Inactivity)
      	Special System for the Resin Industry
      	Special System for Domestic Employees
      Special Regimes
      	Household (permanent/intermittent, expired)
      	Agricultural (as employees  inactivity/self-employed, expired)
      	Book Authors and Writers
      	Sea workers (self-employed, cease of activity)
      	Self-employed Workers in the Special System for Agricultural Workers (SETA)
      School Insurance, Various Resources and Special Agreements

      
      
84. . Who are the recipients of online notifications?

    In the case of parties for whom this notification system is compulsory:

    In all cases, notifications will be made available to the responsible party who must receive them and the authorised party assigned at any given moment to manage the main Contribution Account Code or the NAF, where applicable, in the RED system. However, the responsible parties may choose to be the sole recipients of the notifications, removing this function from the Authorised RED user through the e-Office service provided for this purpose.

    On the other hand, if the party responsible wants a third party other than the Authorised RED user to also receive their notifications, they can process this request through the Online Representative Register (REAT), available in the e-Office.

    In any case, there may only be one more notification recipient in addition to the responsible party, either the Authorised RED user or the representative.

    In the case of a party that voluntarily subscribes to online notifications:

    The responsible party will always be the notification recipient. If the latter wishes to appoint a third party as an additional recipient of their notifications, they can process this request through the Electronic Representative Register (REAT), available in the e-Office.

85. . Can I receive notifications electronically if it is not compulsory for me to do so?

    Parties for whom online notification is not compulsory by regulatory provision can voluntarily choose to receive online notification through the Voluntary Subscription Service.

    The parties for whom this form of notification is compulsory and had subscribed through the Voluntary Subscription Service prior to the entry into force of Order ESS/485/2013 of 26 March, which regulates online notifications and communications in the area of Social Security, shall continue to receive their notification by these means so long as they remain subscribed to this service, until such time as their inclusion is made compulsory.

86. . For whom is online notification compulsory?
    • Companies and individuals for whom joining the Electronic Data Delivery (RED) System is compulsory according to the provisions of Order ESS/484/2013 of 26 March, which regulates the Electronic Data Delivery System in the area of Social Security, whether or not their Contribution Account Codes are registered:
      • All companies, no matter what their activity, included under any of the Regimes of the Social Security System and irrespective of the number of workers.
      • Self-employed workers, with the exception of those in the Special System for Agricultural Self-employed Workers, who simultaneously have the status of employers and must send data regarding their workers via the Electronic Data Delivery System.
      • Companies and other liable parties included under the Special Systems of the General Regime, except the special system for domestic employees.
    • Companies and individuals that, as the Electronic Data Delivery System is not compulsory, have voluntarily signed up for it, and as such remain registered in the above-mentioned system.
87. . What is the Online Notification Service?

    This is a service providing you with online access to notifications that up to now were sent by post.

88. . What is Your Social Security?

    Your Social Security is a specific section of the Social Security e-Office which includes all the actions, procedures and services of the National Social Security Institute that require the authentication of citizens, or of the public administration in its online relations with citizens.

89. . What do I need to log into Your Social Security?

    You can log into Your Social Security by using any of the following systems:

    • Your DNI or NIE number and the password that you as the user have created. To create this password you must have registered in person for Cl@ve Registration at any Social Security, National Tax Administration Agency, Public State Employment Service or Government Delegation office, by providing your mobile phone number and your email address, along with  your identification document.
    • A digital certificate included in the list of accepted certificates.

    To register in CL@VE you can request an APPOINTMENT via the “Appointments for pensions and Other Benefits”  service or by calling 901 10 65 70.

    If you have any questions about the registration process or your cl@ve password, you may contact us by calling 060

90. . What is the Cl@ve username?

    Cl@ve is a system designed to unify and simplify electronic access by citizens to public services. Its main objective is for citizens to identify themselves to the Administration using a previously approved username and password, without having to remember different usernames and passwords to access different services.

    To log into Your Social Security, your cl@ve username will only be valid if your registration has complied with the advanced requirements. In other words, you must have registered in person at any Social Security, National Tax Administration Agency, Public State Employment Service or Government Delegation office, or have used a digital certificate or an electronic DNI when registering for a Cl@ve online.

91. . Can I access Your Social Security with my digital certificate?

    To access Your Social Security you may use any digital certificate included in the list of accepted digital certificates.

92. . I already have a username and password but it is not allowing me to log in.

    It is important to be sure that the cl@ve username that you are using meets the advanced requirements. In order for your username to meet the advanced requirements, you must have registered in person at any Social Security, National Tax Administration Agency, Public State Employment Service or Government Delegation office, or have used a digital certificate or an electronic DNI when registering for a Cl@ve online.

93. . When I try to log in, an error occurs

    Problems logging into the Your Social Security portal may be related to the  technical requirements for browsers or other equipment. You may check the minimum requirements on the e-Office > Home > FAQs > Technical Solutions, or by sending an email via the Ask a question section on the Social Security Website, with the subject “IT Support”.

94. . What services can I access through Your Social Security?

    The following services are currently available for citizens on Your Social Security:

    • Predicted age for ordinary retirement.
    • Time remaining before being entitled to ordinary retirement.
    • Information on contribution periods accredited for purposes of entitlements.
    • Information on your pension and its payment amounts, in addition to access to any certificates relating to your pension.
    • Non-pensioner status certificates.
    • Verification of recognition of the right of entitlement to medical assistance of the holder and his/her beneficiaries and access to the document that certifies this entitlement.
    • Setting and changing of password.
    • Application for European Health Card (EHIC), which can be sent to any address that you provide us with, and access to the EHIC Provisional Substitute Certificate (CPS).
    • Access to the form needed for entitlement to medical assistance benefit in those European countries where a prior contribution period is required.
    • Retirement calculator.
    • Inclusion of medical assistance beneficiaries or change back to previous beneficiary.
    • Retirement, death and survival pension.
    • Maternity/paternity calculator.
    • Application for maternity/paternity benefits.
95. . I am being alerted that there are incidents in my employment history contribution basis

    Retirement pensions are calculated automatically on Your Social Security. For this reason, when there are periods in your employment history or a contribution basis that need to be corrected or manually adjusted, or there are periods with schemes that need to be processed manually (artists, bullfighters, sales representatives, special systems, etc.), the program will not be able to take this into account and will not be able to calculate a pension amount for the citizen. This does not mean that the employment history is incorrect or that these contributions will not be taken into account when the pension is applied for in real time.

    If the retirement date is nearing, you will be able to attend any Social Security Support and Information Centre, as long as you request an appointment beforehand, to request more information on your retirement.

96. . I am making contributions in Passive Classes but I am being told that my retirement date cannot be calculated because I am not currently making Social Security contributions

    Your Social Security does not have access to information on contributions  corresponding to the scope of coverage under the State Passive Classes Scheme (Special Schemes for Spanish Civil Servants, the Armed Forces, members of the Legal Profession, etc.), and it is therefore not possible for calculations to be made for these cases.

    When applying for your retirement pension on the Social Security System, you will need to prove these contributions by presenting the corresponding certificate issued in the staff headquarters where the services were provided. In this way, the periods claimed can be taken into account.

97. . How does the military service or alternative service provision period affect the pension calculation and how can I add it?

    Military service or alternative service provision periods are only taken into account for the purposes of reaching the specific contribution period in the case of early, voluntary or involuntary retirement and have a maximum limit of one year. For this reason, and only when this contribution is necessary, a screen will pop up requesting that you enter the details of the period of this military service. If this is not necessary, you will not need to enter anything.

98. . Does the retirement calculator calculate a net or gross amount?

    The calculation provided is an approximate and non-binding gross amount, resulting from the calculation made in accordance with the contribution basis, contribution periods, age and personal circumstances entered.

    At the time when the retirement pension is applied for, the corresponding IRPF withholdings shall be applied to the actual resulting pension amount, in accordance with the tax legislation in force and depending on the personal and family situation of the applicant.

99. . How does the retirement calculator complete the pension base rate gap integration?

    Retirement pensions are calculated automatically on Your Social Security. For this reason when  there are non-contribution periods that need to be included, in accordance with the regulations, the retirement calculator shall function in the following manner:

    If the period which has to be used to calculate the base rate contains months during which contribution was not mandatory, the first 48 months will be included in the calculation with the minimum base of those existing at any time.

    The other monthly figures will be entered at 50% of this minimum base.