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Filing of other documents, applications, and notices (National Social Security Institute) < Go back
IMPORTANT WARNING:
Minimum Vital Income: MVI applications will not be accepted through this service. You can submit your MVI application at the specific service for the Minimum Vital Income .
You can also use this service through representation of a person of trust, who has a digital certificate or Cl@ve. The service will provide proof of your document submission and registration.
If you are a professional, or are otherwise obliged to use electronic means, acting on behalf of an interested party you must use the e-Office service for the procedure you wish to complete by accessing with your electronic certificate or cl@ve. Requests submitted through this service, or with no cl@ve or certificate, will not be processed.
To send applications, you can obtain the forms in the application forms and templates section. If you need to send any communication regarding your pension, you can obtain and fill in the forms in the pensioner communications section.
We remind you of the need to make responsible use of this channel to ensure the delivery of an adequate and effective service.
This service enables you, either in your own name or on behalf of another person, to present written documents, applications and notices to the National Social Security Institute for which there is no specific presentation service on the Social Security e-Office. Minimum Vital Income applications will not be accepted through this service.
Who it is for
People who, either in their own name or on behalf of another person, wish to file written documents, applications and notices with the National Social Security Institute for which there is no specific filing service on the Social Security e-Office.
Please remember that there is a specific service for Minimum Vital Income applications. MVI applications will not be accepted through this service.
Applications may only be made on behalf of another person from persons who are not obliged to use electronic means. If you are a professional, or are otherwise obliged to use electronic means, acting on behalf of an interested party you must use the e-Office service for the procedure you wish to complete by accessing with your electronic certificate or cl@ve.
If you do not have a digital certificate or permanent key, you can use the service platform without a certificate. You can watch a video explaining how to use the service here.
What you can do
- Attach documentation addressed to the National Social Security Institute.
What you need to do it
- Attach the documents that you wish to send.
- If you do not have any of the documents necessary to process your application, you can replace it with an affidavit.
- If you are acting as a representative, you must attach the standardised representation form, which can be found in the accompanying documents section, or any legally valid document that is proof of the representation.
Please note
Minimum Vital Income applications will not be accepted through this service. An exclusive service is available for these applications: Minimum Vital Income Application. You can apply with a digital certificate or cl@ve username + password, or without a certificate.
Applications may only be made on behalf of another person from persons who are not obliged to use electronic means. If you are a professional, or are otherwise obliged to use electronic means, acting on behalf of an interested party, you must use the corresponding e-Office service for the procedure you wish to complete by accessing with your electronic certificate or user + cl@ve.
If you are logging in with a Username + Password (permanent Cl@ve), in order to guarantee a higher level of security, you will be sent a code via SMS to the mobile number that you provided at the time of registration. You must enter this code in order to sign the communication in the electronic register.
The province where you are filing indicates the Provincial Division of the National Social Security Institute to which you should address your documentation.
Your connection has a time limit. Therefore, if your session times out while filling in the application form you have to restart the session and complete the items pending.
If you need to process a request, please fill in all the fields on the online form:
- For the physically handicapped: DNI/NIE, companies: CIF or other, if you have another identification document.
- First name and surname(s).
- Make sure that you correctly fill in your phone number and email so that we can contact you and handle any issues that may occur with your request or communication.
- The province of the request: indicate the INSS Provincial Directorate for your place of residence.
- Please state your request or communication.
- Attach the supporting documentation (maximum 10Mb). Official applications and forms are accessible via the following link. If the documentation has been successfully attached, a box will appear indicating that the process has been 100% completed for each file attached. In this box you can also delete attached files that you do not want to add to your communication before sending it.
- Complete the security question and click continue. If the process has been completed successfully, a prompt will appear at the top of the screen and you will receive a confirmation email to the email address provided.
Recommendations:
- Please refer all documentation relating to your request in a single delivery, preferably in pdf format, to facilitate the processing of your application.
- Please do not ask questions about the status of your request via this channel. Our staff will contact you in the event they need to perform any checks or request additional documentation.
- For the proper functioning of this exceptional-circumstance route for the submission of requests and communications your collaboration and responsible use of these public services is essential. Thank you for your cooperation.
The total size of the documents to be attached must not exceed 10 Mb.
Next steps
If you are using the digital certificate or cl@ve service, you will receive an “acknowledgment” in PDF format after the process has been completed. If you do not receive the confirmation message, or if you receive an error or failed sending message, you should resubmit the application at another time or use other channels.
To access this service check you have the necessary technical requirements.
Access to this service will be enabled only when you identify yourself as a natural person or entity
| document name | Publication date |
|---|---|
| Standard representation form (PDF, 2387 Kb) | 29/03/2022 |
Social Security Website
Social Security Enquiries Mailbox
Card payment of debts
RED System/Direct Settlement System
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