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Subject: Notificaciones Telematicas

  • Notificaciones Telematicas

    • What actions are notified by electronic means?
      Category: Notificaciones Telematicas

      The collection actions of the Social Security Treasury General subject to online notification are as follows:

      • Debt claims.
      • Recovery enforcement orders.
      • Notification of the start of the deduction procedure.
      • Acts of the recovery enforcement procedure for payments and joint collection items and other resources.
      • Administrative procedure proceedings to postpone the payment of debts held with the Social Security service.

      Gradually, different Social Security actions and procedures will be added to this online notification system, on dates set by resolutions of the Secretariat of State for Social Security.

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    • How can I be sure I have received all the notifications published in the SEDESS?
      Category: Notificaciones Telematicas

      It is recommendable that at least once every ten days you access the Electronic Office to check whether there are any notifications available.

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    • Is it possible to act on behalf of third parties?
      Category: Notificaciones Telematicas

      A third party cannot act on behalf of a company or citizen to formalise the subscription to the Electronic Notification Service, although they can act as a receptor. By means of the Electronic Register of Telematic Power of Attorney (REAT) it is possible to appoint a third party to receive notifications by electronic means. In all cases, this power of attorney must only be granted to an individual or legal person.

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    • How are the legal effects of electronic notifications implemented?
      Category: Notificaciones Telematicas

      The legal effects will be implemented once the notification has been accepted/refused, regardless of whether it is done by the company itself, the Authorised party RED, the legal representative or it is automatically refused as a consequence of failing to access its contents within 10 days.

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    • What should I do if I experience a technical issue?
      Category: Notificaciones Telematicas

      Check the frequently-asked questions. If the issue persists, please call 901.50.20.50 (option 2)

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    • I have problems when trying to sign
      Category: Notificaciones Telematicas

      If you have problems when trying to sign, firstly you should check your computer software complies with the technical requirements, then you should review the manual for configuring browsers to use electronic signatures , which details the necessary configuration and the most common problems with signatures.

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    • What software do I need to access and sign my notifications?
      Category: Notificaciones Telematicas

      Access to the signing process requires installation of a single Java runtime environment. You must check to ensure there is not more than one installed as this could cause conflicts between the versions and the application will not work.

      You can check the valid Java runtime environments in the "technical requirements" link in "My Notifications" in the Social Security e-Office.

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    • How can I designate a third party to receive online notifications?
      Category: Notificaciones Telematicas

      The Online Representative Register (REAT) establishes the procedures and categories you can appoint a third party to do on your behalf, including receiving online notifications.

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    • How can the interested party specify that they want notifications made exclusively available to them?
      Category: Notificaciones Telematicas

      There are two options:

      • The additional recipient is the Authorised RED

        System. In this case, you may remove it as a recipient of your notifications through the Authorised RED User Removal Service.
      • The additional recipient is a third party.

        In this case the power of representation for this process will have to be removed through the Online Representative Register (REAT).

        • If you remove the Authorised RED user from this function and, in the future, you wish to designate it as a notification recipient again, you must complete the process through the Online Representative Register (REAT).
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    • This text appears on the query screen when checking if there are notifications: “There are no notifications, but you may not be subscribed to this service”. What causes this?
      Category: Notificaciones Telematicas

      There are three reasons why this message could appear:

      • You have no pending notifications.
      • The ten-day availability limit on notifications in the e-Office has passed.
      • You have not subscribed to any procedure.
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    • If I already have a digital certificate, do I need to carry out any additional prior procedures in order to receive online notifications?
      Category: Notificaciones Telematicas

      In the case of a party for whom online notification is compulsory, no additional prior procedure will have to be carried out. You will start to receive your notification electronically within one month from the day following the date of notification of inclusion.

      In the case of a party for whom online notification is not compulsory, first they must subscribe to the procedures for which they wish to receive this type of notification. This can be done through the Voluntary Subscription Service available in the Social Security e-Office.

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    • How many times can a party subscribe to and unsubscribe from the Voluntary Subscription Service procedures?
      Category: Notificaciones Telematicas

      The interested party can carry out one operation per day, either subscribing or unsubscribing. For example, if you subscribe to any given procedure, the system will not allow you to unsubscribe from this procedure until 00:00 the following day.

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    • When do I start or stop receiving Online Notifications in the case of voluntary subscription to this notification system or unsubscribing from the service?
      Category: Notificaciones Telematicas

      Subscribing or unsubscribing will take effect 24 hours after the interested party makes the request.

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    • When will it become compulsory to receive notifications through the online notification system?
      Category: Notificaciones Telematicas

      Within one month from the day after the party to whom the obligation applies is notified by resolution that they are included in the online notification system.

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    • Will interested parties be sent any notice informing them that notifications are available in the e-Office?
      Category: Notificaciones Telematicas

      As a courtesy to users, the Social Security Treasury General will send notices informing them that notifications are available in the e-Office.

      To parties for whom online notification is compulsory:

      • By means of an e-mail to the company, if an e-mail address has been provided.
      • If there is a representative, then they will also be sent an e-mail if an e-mail address has been provided.
      • If there is no representative and the company has not removed the Authorised RED System as the recipient of notifications, then the latter will receive a notice via Winsuite. If they are also a user of the RED Direct System, they will also be notified in their RED inbox.

      To parties that have voluntarily subscribed to receive online notifications:

      • By means of an e-mail to the company, if an e-mail address has been provided.
      • If there is a representative, then they will also be sent an e-mail if an e-mail address has been provided.

      In order to receive these notices, the company and the representative must provide their contact details through the Telephone and E-mail Communication Service available in the e-Office or the Online Representative Register (REAT) respectively.

      It is important that the company provides its details and not those of the Authorised RED user as the latter will also receive the notices concerning notifications being available in the Office through another channel.

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    • Is there any way to recover the PDF document of a notification which is no longer available in the e-Office?
      Category: Notificaciones Telematicas

      Notifications that are no longer available on the e-Office (SEDESS) for signing, in cases when the period of ten calendar days for accessing their content has already passed, may be consulted via the Notification History feature, integrated within the Online notification consultation and signature service.

      The Notification history feature only allows users to search for and consult notifications published on the SEDESS within the past two years. In this section it is only possible to consult documents and their statuses, not their signatures, and therefore accessing the notifications in this way does not have any legal impact.

      If you would like to obtain notifications on information received on a date prior to this two-year period, you will need to go in person to a Social Security Office.

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    • How long do online notifications remain in the e-Office to be signed or rejected?
      Category: Notificaciones Telematicas

      Once the notification or communication is made available in SEDESS, the interested party must access it within 10 calendar days. If this ten-day period passes without the content being accessed, it will be understood to be rejected, the notification process will be deemed complete and the procedure will continue.

      From now onwards, and during the next two years, notifications will be shown in the Notification History feature, integrated within the Notification consultation and signature service. In this section it is only possible to consult documents and their statuses, not their signatures, and therefore accessing the notifications in this way does not have any legal impact.

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    • What technical requirements must a computer meet in order to access and sign notifications?
      Category: Notificaciones Telematicas

      The computer software must meet the technical requirements in order to access and sign, and the browser must be configured for the use of electronic signature functions.

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    • How can I access the Voluntary Subscription and the Online Notification Consultation and Signing Services?
      Category: Notificaciones Telematicas

      Both services are available at the Social Security e-Office.

      For identification purposes, the interested parties may use the electronic certificates accepted by the Social Security Administration.

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    • How can I check and access online notifications?
      Category: Notificaciones Telematicas

      Recipients can access the content of notifications and sign them through the notification consultation and signing service. The Social Security Administration provides online notifications through the e-Office appearance system in SEDESS

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    • What procedures can the interested party register for through the Voluntary Subscription Service?
      Category: Notificaciones Telematicas

      There are two procedures for receiving Online Notifications. Each procedure is associated with certain regimes and special systems included in the Social Security System.
      The procedures are:

      • Social Security Regimes in which RED

        is compulsory.
        SOCIAL SECURITY REGIMES IN WHICH RED IS COMPULSORY
        General Regime and Special SystemsGeneral Regime
        Artists

        Special System for Fruit, Vegetables and Processed Fruit and Vegetables

        Special System for Handling and Packaging Fresh Tomatoes for export

        Special System for Intermittent Permanent Employees of cinemas, dance halls and discos

        Special System for Intermittent Permanent Employees of market survey and public polling companies
        Extraordinary Accommodation Services
        Special System for Employed Agricultural Workers
        Special Regimes

        Self-employed Workers

        Sea workers (as employees)

        Coal Mining

        Agricultural companies (expired)

        Medical assistance agreement


      • Social Security Regimes in which RED (Electronic Data Delivery) is not compulsory


        SOCIAL SECURITY REGIMES IN WHICH RED IS NOT COMPULSORY
        General Regime and Special SystemsFootball Players (expired)
        Railways (expired)

        Professional Bullfighters

        Commercial Representatives

        Special Agricultural System (Inactivity)

        Special System for the Resin Industry
        Special System for Domestic Employees
        Special Regimes
        Household (permanent/intermittent, expired)

        Agricultural (as employees  inactivity/self-employed, expired)

        Book Authors and Writers

        Sea workers (self-employed, cease of activity)

        Self-employed Workers in the Special System for Agricultural Workers (SETA)

        School Insurance, Various Resources and Special Agreements


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    • Who are the recipients of online notifications?
      Category: Notificaciones Telematicas

      In the case of parties for whom this notification system is compulsory:

      In all cases, notifications will be made available to the responsible party who must receive them and the authorised party assigned at any given moment to manage the main Contribution Account Code or the NAF, where applicable, in the RED system. However, the responsible parties may choose to be the sole recipients of the notifications, removing this function from the Authorised RED user through the e-Office service provided for this purpose.

      On the other hand, if the party responsible wants a third party other than the Authorised RED user to also receive their notifications, they can process this request through the Online Representative Register (REAT), available in the e-Office.

      In any case, there may only be one more notification recipient in addition to the responsible party, either the Authorised RED user or the representative.

      In the case of a party that voluntarily subscribes to online notifications:

      The responsible party will always be the notification recipient. If the latter wishes to appoint a third party as an additional recipient of their notifications, they can process this request through the Electronic Representative Register (REAT), available in the e-Office.

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    • For whom is online notification compulsory?
      Category: Notificaciones Telematicas
      • Companies and individuals for whom joining the Electronic Data Delivery (RED) System is compulsory according to the provisions of Order ESS/484/2013 of 26 March, which regulates the Electronic Data Delivery System in the area of Social Security, whether or not their Contribution Account Codes are registered:
        • All companies, no matter what their activity, included under any of the Regimes of the Social Security System and irrespective of the number of workers.
        • Self-employed workers, with the exception of those in the Special System for Agricultural Self-employed Workers, who simultaneously have the status of employers and must send data regarding their workers via the Electronic Data Delivery System.
        • Companies and other liable parties included under the Special Systems of the General Regime, except the special system for domestic employees.
      • Companies and individuals that, as the Electronic Data Delivery System is not compulsory, have voluntarily signed up for it, and as such remain registered in the above-mentioned system.
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    • What is the Online Notification Service?
      Category: Notificaciones Telematicas

      This is a service providing you with online access to notifications that up to now were sent by post.

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