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FAQs

Your Social Security Portal

1. . What is Your Social Security?

   Your Social Security is a specific section of the Social Security e-Office which includes all the actions, procedures and services of the National Social Security Institute that require the authentication of citizens, or of the public administration in its online relations with citizens.

2. . What do I need to log into Your Social Security?

   You can log into Your Social Security by using any of the following systems:

   • Your DNI or NIE number and the password that you as the user have created. To create this password you must have registered in person for Cl@ve Registration at any Social Security, National Tax Administration Agency, Public State Employment Service or Government Delegation office, by providing your mobile phone number and your email address, along with  your identification document.
   • A digital certificate included in the list of accepted certificates.

   To register in CL@VE you can request an APPOINTMENT via the “Appointments for pensions and Other Benefits”  service or by calling 901 10 65 70.

   If you have any questions about the registration process or your cl@ve password, you may contact us by calling 060

3. . What is the Cl@ve username?

   Cl@ve is a system designed to unify and simplify electronic access by citizens to public services. Its main objective is for citizens to identify themselves to the Administration using a previously approved username and password, without having to remember different usernames and passwords to access different services.

   To log into Your Social Security, your cl@ve username will only be valid if your registration has complied with the advanced requirements. In other words, you must have registered in person at any Social Security, National Tax Administration Agency, Public State Employment Service or Government Delegation office, or have used a digital certificate or an electronic DNI when registering for a Cl@ve online.

4. . Can I access Your Social Security with my digital certificate?

   To access Your Social Security you may use any digital certificate included in the list of accepted digital certificates.

5. . I already have a username and password but it is not allowing me to log in.

   It is important to be sure that the cl@ve username that you are using meets the advanced requirements. In order for your username to meet the advanced requirements, you must have registered in person at any Social Security, National Tax Administration Agency, Public State Employment Service or Government Delegation office, or have used a digital certificate or an electronic DNI when registering for a Cl@ve online.

6. . When I try to log in, an error occurs

   Problems logging into the Your Social Security portal may be related to the  technical requirements for browsers or other equipment. You may check the minimum requirements on the e-Office > Home > FAQs > Technical Solutions, or by sending an email via the Ask a question section on the Social Security Website, with the subject “IT Support”.

7. . What services can I access through Your Social Security?

   The following services are currently available for citizens on Your Social Security:

   • Predicted age for ordinary retirement.
   • Time remaining before being entitled to ordinary retirement.
   • Information on contribution periods accredited for purposes of entitlements.
   • Information on your pension and its payment amounts, in addition to access to any certificates relating to your pension.
   • Non-pensioner status certificates.
   • Verification of recognition of the right of entitlement to medical assistance of the holder and his/her beneficiaries and access to the document that certifies this entitlement.
   • Setting and changing of password.
   • Application for European Health Card (EHIC), which can be sent to any address that you provide us with, and access to the EHIC Provisional Substitute Certificate (CPS).
   • Access to the form needed for entitlement to medical assistance benefit in those European countries where a prior contribution period is required.
   • Retirement calculator.
   • Inclusion of medical assistance beneficiaries or change back to previous beneficiary.
   • Retirement, death and survival pension.
   • Maternity/paternity calculator.
   • Application for maternity/paternity benefits.
8. . I am being alerted that there are incidents in my employment history contribution basis

   Retirement pensions are calculated automatically on Your Social Security. For this reason, when there are periods in your employment history or a contribution basis that need to be corrected or manually adjusted, or there are periods with schemes that need to be processed manually (artists, bullfighters, sales representatives, special systems, etc.), the program will not be able to take this into account and will not be able to calculate a pension amount for the citizen. This does not mean that the employment history is incorrect or that these contributions will not be taken into account when the pension is applied for in real time.

   If the retirement date is nearing, you will be able to attend any Social Security Support and Information Centre, as long as you request an appointment beforehand, to request more information on your retirement.

9. . I am making contributions in Passive Classes but I am being told that my retirement date cannot be calculated because I am not currently making Social Security contributions

   Your Social Security does not have access to information on contributions  corresponding to the scope of coverage under the State Passive Classes Scheme (Special Schemes for Spanish Civil Servants, the Armed Forces, members of the Legal Profession, etc.), and it is therefore not possible for calculations to be made for these cases.

   When applying for your retirement pension on the Social Security System, you will need to prove these contributions by presenting the corresponding certificate issued in the staff headquarters where the services were provided. In this way, the periods claimed can be taken into account.

10. . How does the military service or alternative service provision period affect the pension calculation and how can I add it?

    Military service or alternative service provision periods are only taken into account for the purposes of reaching the specific contribution period in the case of early, voluntary or involuntary retirement and have a maximum limit of one year. For this reason, and only when this contribution is necessary, a screen will pop up requesting that you enter the details of the period of this military service. If this is not necessary, you will not need to enter anything.

11. . Does the retirement calculator calculate a net or gross amount?

    The calculation provided is an approximate and non-binding gross amount, resulting from the calculation made in accordance with the contribution basis, contribution periods, age and personal circumstances entered.

    At the time when the retirement pension is applied for, the corresponding IRPF withholdings shall be applied to the actual resulting pension amount, in accordance with the tax legislation in force and depending on the personal and family situation of the applicant.

12. . How does the retirement calculator complete the pension base rate gap integration?

    Retirement pensions are calculated automatically on Your Social Security. For this reason when  there are non-contribution periods that need to be included, in accordance with the regulations, the retirement calculator shall function in the following manner:

    If the period which has to be used to calculate the base rate contains months during which contribution was not mandatory, the first 48 months will be included in the calculation with the minimum base of those existing at any time.

    The other monthly figures will be entered at 50% of this minimum base.