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Queries and Procedures < Go back

We Help You.

Resolve your questions about how to process or raise your queries. If you eventually need it, we will contact you.

1. General information

I need help, how can I ask a question?

If you cannot find what you are looking for on the Social Security page or if you have any questions, ask ISSA, our assistant.
If you still need help, you can send us your question through the Social Security queries inbox . We will respond as soon as possible.
In addition, we will attend you from Monday to Friday:

  • At 901 50 20 50  and 915 41 02 91 from 8:30h. to 18:30h, for inquiries about Social Security affiliation, contributions and payment of debts.
  • At 901 16 65 65 and 915 42 11 76  from 9:00 to 20:00h, for inquiries about pensions and financial benefits.  
  • At 900 20 22 22 from 9:00 to 14:30 for information on Minimum Vital Income.   

2. Procedures and personal queries

  1. . What procedures can I complete online?
  2. . What forms of identification are there and how can I get them?
  3. . Can I complete procedures or personal queries without electronic identification?
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