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The suggestions and complaints forms are used to gather suggestions on how to improve service quality and also to enable citizens to express their dissatisfaction with the services provided by the Social Security Administration.
The basic regulations governing the forms for complaints and suggestions are contained in Regulation (EU) 2016/679 and in Organic Law 3/2018 of 5 December on the Personal Data Protection and Guarantee of Digital Rights).
For all citizens.
If accessing the service with a digital certificate (physical individual/ legal person or entity)
For in-person submission or by post
To access this service check you have the necessary technical requirements.
El acceso a este servicio estará habilitado únicamente cuando se identifique como persona física o entidad
|document name||Publication date|
|Complaint and Suggestion Form (PDF, 76 Kb)||15/09/2020|