The suggestions and complaints forms are used to gather suggestions on how to improve service quality and also to enable citizens to express their dissatisfaction with the services provided by the Social Security Administration.
The basic regulations governing the use of complaint and suggestions forms are outlined in Royal Decree 951/2005, of 29 July, which establishes the general framework for improving quality in the General State Administration (BOE 3/9 - Corr. Err. 22/9).
For all citizens.
If accessing the service with a digital certificate (physical individual/ legal person or entity)
For in-person submission or by post
To access this service check you have the necessary technical requirements.