The following questions in this section show, in question and answer form, the steps needed to configure the elements necessary for using the e-Office.
If you do not know which operating system or version of Java is installed on your computer, you can consult the Manual for configuring browsers to use electronic signatures, and refer to the sections ”FINDING OUT WHICH OPERATING SYSTEM IS INSTALLED ON YOUR COMPUTER” and “WHICH VERSION OF JAVA IS INSTALLED ON YOUR COMPUTER”.
You may be able to find a solution to this problem in the Manual for configuring browsers to use electronic signatures, under the section entitled ”Trusting the website” for Mozilla Firefox.
When the applications are closed the certificates remain in the browser session, so to delete the data from the session and open the application with another certificate you must close all browser windows and restart it.
Access to signature processes requires a single Java runtime environment to be installed and configured. Make sure there is not more than one environment installed, because there may be a conflict between versions that stops the application from working. Check the technical requirements.
If you have problems when trying to sign, firstly you should check your computer software complies with the technical requirements, then you should review the manual for configuring browsers to use electronic signatures , which details the necessary configuration and the most common problems with signatures.
With Google Chrome version 45 (launched on 1 September 2015) and later versions, the Java plug-in cannot be used, meaning that the Social Security e-Office website services that require Java are not supported on this browser.
If you use version 42, 43 or 44 of Google Chrome you should enable the Java plug-in to be able to use the Social Security e-Office website services that require Java. For guidance, you may consult the documentActivating Java on Google Chrome versions 42, 43 and 44.
This can happen if the DNIe drivers are not correctly installed. Go to www.dnielectronico.es and follow the installation instructions.
The User Certificate is a digital document containing, among others, data identifying a person or entity. Thus, the digital certificate lets you identify yourself online and exchange information with others, with the assurance that only the user and the interlocutor can access it.
A Certifying Authority (CA) is an entity ensuring trusted by the issuer and receiver of a communication. The trust both of them place in a 'trustworthy third party' enables either of them to trust the documents signed by the Certifying Authority, particularly certificate identifying both parties.
This is a digital certificate issued for a person (also known as user certificate), which links the subscriber with identity and signature data. It subscribes, signs, requests and stores the keys of the individual.
This is a digital certificate issued for a legal entity which can be used where accepted in the interaction of this Legal Entity with public administrations or when contracting its own goods or services or which concern its normal business or traffic.
A root certificate is a certificate issued by the Certification Authority for its own use. This certificate includes the public key of the Certification Authority and is therefore necessary for checking the authenticity of any certificate it issues. It is the first certificate in the trust chain.
The root certificate of the Social Security certification authority. It must be installed in the browser/java of any person or any entity who wants to use the e-Office services (not necessary for all services).
The root certificate of the Royal Mint certification authority is usually preinstalled in browser distributions. If not it must be installed in the browser/java of any person or any entity who wants to use the e-Office services. (It is not necessary for all services but recommendable to avoid warning notices).
The validity period varies according to the type of certificate and the certifying body. Consult the certifying body or the expiry data of the certificate, which you can see in the browser's certificate store.
The process depends on the certifying body.
You can consult the list of accepted certificates.
No. Legal Entity certificates can only be used to access certain services.
The services which can currently be accessed with the Legal Entity certificate are shown in the list of accepted certificates (page 6).
Yes. The certificate store can store several personal certificates. You will need to take special care to use the right certificate for identification or signature processes.
There is a guide to getting the certificate at this link.
At the IZENPE website, consult the public attention points where you can get the certificate.
You can check the list of Social Security registry offices, for individuals only.
In the accessible Services that figure below: with Digital Certificate and Electronic Register.
To correctly install and use the DNI there is a website that explains the requirements and provides the required drivers: http://www.dnielectronico.es/
You need to check that the certificate is admitted by the Social Security, it has not expired or been revoked and that the data coincide with the information about identification, name and surnames that is included in the Social Security database.
Consult the section of technical requirements where the appropriate settings are given for the different browsers.
It is possible to protect the digital certificate in two ways. The first consists in saving the certificate on a cryptographic card or secure device (the certificate of the electronic DNI is stored on one). The other possibility consists in saving the certificate on the browser protected by a password that is specified during the installation.
Yes. If your certificate is stored onto a cryptographic card you only have to insert the card into the other computer. If the certificate is stored in the browser, it is necessary to first export the certificate to a file and then import the certificate to the browser on the new computer.
The downloading process of the certificate depends on the certifying body and, as a consequence, it may undergo changes. If you use Google Chrome with Windows, the downloading process of the certificate is the same as for Internet Explorer, since they share the same certificate repository. Consult the instructions for downloading digital certificates on the website of the body that issues the certificate.
These are the steps for the different browsers.
EXPORTING CERTIFICATES INSTALLED IN INTERNET EXPLORER
The DNIe certificates cannot be exported to a file for security reasons, so you must use the physical fomat (DNIe card).
This happens because PDF forms are created to be printed. The free version of the PDF file reader, Adobe Reader, does not allow you to save files. This option is only included in the Adobe Acrobat Pro version. If you do not have this version there are other ways of attaching the form such as:
Computer codes are a series of alphanumeric codes based on details of the report issued and a mathematical algorithm, while the electronic signature is based on the use of digital certificates to add a key that only the owner of the certificate used for signing has, to an electronic summary of the entire document.
It is possible that the attached documentation exceeds 5 |Mb or there is a problem with the internet connection.
You should check that the certificate is accepted by Social Security and that the data are consistent with the identification data, name and surname appearing in the Social Security database.
Reports generated online in services with digital certificate, SMS services or services through a user account/password in the E-Office are in PDF format and you must have a PDF viewer installed and have pop-up windows/tabs enabled in order to view the reports. You must ensure that the software is installed and that there are no programmes which block pop-up elements.
The PDF report download may also be in the browser download folder; check this folder.
In some processes this message occurs so data can be checked again before they are signed and sent.