Contenido principal

FAQs

Technical solutions

  1. 1. How should my PC be configured to use e-Office services?
  2. 2. How should I configure my computer?
  3. 3. How can I see the Operating System of my computer? And the Java version?
  4. 4. Mozilla Firefox shows a message indicating the connection is not verified
  5. 5. I have several certificates installed, but when I close the application and open it again, it always takes the data from the same certificate, which is the first one I used.
  6. 6. What software do I need to access and sign e-Office services?
  7. 7. I have problems when trying to sign
  8. 8. Problems when trying to sign with Google Chrome
  9. 9. I am trying to enter with my electronic DNI, and I am told to use the service I need one of the certificates accepted by Social Security
  10. 10. What is a digital certificate?
  11. 11. What types of certificates exist?
  12. 12. What is a certifying body/certifying authority?
  13. 13. What is a certificate for an Individual?
  14. 14. What is a Legal Entity certificate?
  15. 15. What is a ROOT certificate?
  16. 16. What is the ACGISS root certificate?
  17. 17. What is the FNMT-RCM root certificate?
  18. 18. What is the validity period of digital certificates?
  19. 19. Do I need to renew my digital certificate or is this automatic?
  20. 20. Which digital certificates are acceptable at the e-Office?
  21. 21. Can I access the same services or processes with any digital certificate?
  22. 22. In which e-Office services or processes can the Legal Entity Certificate be used?
  23. 23. Can I have more than one digital certificate?
  24. 24. How can I get a digital certificate?
  25. 25. How do I obtain a certificate from the Spanish Royal Mint (FNMT-RCM)?
  26. 26. How can I get the IZENPE certificate?
  27. 27. At which Social Security registry offices can I get a digital certificate for individuals?
  28. 28. For what services or procedures can I use my electronic ID card (DNI-e)? Why does it not recognise me?
  29. 29. Why am I not allowed to access with my digital certificate?
  30. 30. How should I set my browser to be able to use my digital certificate in the Secure Electronic Office?
  31. 31. Can I protect my certificate on the browser?
  32. 32. Can I use my certificate installed on another computer?
  33. 33. If I have Chrome or Linux, how can I download the digital certificates?
  34. 34. How can digital certificates be imported and exported? Is there an instruction manual available?
  35. 35. Double certificates problem: after entering the correct electronic DNI number two copies of the certificates you want to export to the browser appear on screen, one for authentication and a separate one which is not operational
  36. 36. Why am I not allowed to save the form I have filled in as a file for attachment?
  37. 37. What are the differences between "electronic signature" and "computer codes" when I try to check the authenticity of a report or certificate issued by Social Security?
  38. 38. Why can't I complete an application process in the Electronic Register? Why does the process indicate that there is a transmission error?
  39. 39. I have successfully installed the certificate and gained access to other Websites, but some services with a certificate in the e-Office do not work
  40. 40. Why is a download file of the report requested not generated? or Why does a window appear indicating YOUR REPORT IS BEING GENERATED?
  41. 41. Why is this error displayed if the data are correct? "Warning! Error on page 1. Please check the information on your application. If it is correct, you must sign the application, and if not you must return to the previous screen to correct it."
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