Described below are the keyboard shortcuts for the Social Security Electronic Office , to help you navigate more easily.
Companies and Professionals
Administrations and Mutual Societies
My electronic office
Suggestions and Complaints
Menu of Services
Regulations and Legislation
Official Date and Time
The use of keyboard shortcuts depends on the browser being used. The most popular browsers use the following key combinations:
Internet Explorer: ALT + shortcut; and then press ENTER
Mozilla Firefox: ALT + SHIFT + shortcut
Google Chrome: ALT + shortcut
The Ministry of Inclusion, Social Security and Migration – Office of the Secretary of State for Social Security and Pensions has committed to making their website available in accordance with Royal Decree 1112/2018 of 7th September on accessibility of websites and applications for public sector mobile devices, published in the Official State Gazette on 19 September 2018. This Royal Decree transposes the (EU) Directive 2016/2102 of the European Parliament and Council.
The European Directive follows EN 301 549 “Accessibility requirements for products and services TIC” rules, which is itself an adaptation of the Web Content Accessibility Guidelines (WCAG 2.1) of the W3C.
This accessibility declaration applies to the website https://sede.seg-social.gob.es.
This website is in partial compliance with Royal Decree 1112/2018. The aspects of non-compliance are detailed below.
The content collected below is not accessible for the following reasons
The current declaration was prepared on 09 March 2021.
The method employed for the preparation of the declaration was a self-assessment carried out by the organisation itself.
Final draft of the declaration: 07 October 2020.
You can communicate topics relating to accessibility requirements (Article 10.2.a) of RD 1112/2018) for example:
On the Request for Accessible Information, the facts, reasons and request must be clearly stated in order to establish that the request is reasonable and legitimate.
It can be presented through the following email: firstname.lastname@example.org
You can also use the suggestions and complaints form.
Notices, complaints and requests for information accessible through this form will be received and processed by the Social Security IT Department.
The claims procedure taken from Article 13 of Royal Decree 1112/2018 will take effect on 20 September 2020.
If, after a request for accessible information or a complaint has been made, the request has been rejected, the person concerned does not agree with the decision taken, or the reply does not meet the requirements set out in Article 12.5, the person concerned may initiate a complaint. A complaint may also be lodged if a reply has not been received within twenty working days .
The complaint can be submitted within the framework of Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
The website is designed to be visually responsive, which is why it is optimal on tablets and mobile devices.
Accessibility evaluations carried out up to the established date of the current declaration are based on WCAG 2.1 criteria. The established objective is to meet all level A and AA requirements, along with certain level AAA requirements considered relevant for the improvement of the citizen’s experience when using the site.