Contenido principal

Return of undue payments under the general scheme and similar < Go back

Through this service you may request the full or partial refund of the payments made by error in the terms and scenarios set out in the regulations of the General Scheme and Similar.

About this procedure

Who it is for

Companies included in the General Scheme and Similiar.

What you can do

  • Submit an Electronic Register application.
  • Download and attach an application form.
  • Attach documentation.

What you need to do it

  • Complete and attach application form TC.13/1.
  • Attach all documents listed in the instructions.
  • Have software that enables you to fill in and save the application to be attached.

Please note

If you are logging in with a Username + Password (permanent Cl@ve), in order to guarantee a higher level of security, you will be sent an SMS to the mobile number that you provided at the time of registration. You will need to enter the code sent in the SMS in the login section.

You can also optionally attach the following documentation:

  • Documentation providing evidence of right to the refund: rulings, payrolls, administrative decisions, etc.
  • Document of power of attorney to act on behalf of a third party. It must be attached if you are acting on behalf of a third party.

The right to a refund expires four years from the day following the date the payments were made.

The attached documents must not exceed 10 Mb.

Next steps

Once the procedure is processed, you will receive "proof of receipt" (zip) in the form of an application receipt PDF and the signature of the server which ensures that the transaction has been correctly processed.
If you do not receive the confirmation message or you receive an error or transmission failure message, you must  submit the documentation at another time or through other means.

To access this service check you have the necessary technical requirements.

Access the Service

Attached documentation
Attached documentation
document name Publication date
Application for Return of undue payments (PDF, 497 Kb) 29/12/2015
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