Who it is for

All citizens who want to make an appointment for pensions and other benefits.

What you can do

Make an Appointment for pensions and other benefits.

If it involves a professional representative, please consult the section "Factors to take into account".

What you need to do it

Complete the information as the electronic form requests it.

Please note

To fill in the form correctly, please note:

• Fields marked with * are obligatory.
• The "Make an Appointment" form involves seven steps in which the necessary details to arrange an appointment for pensions and other benefits must be entered.
• If you would like help filling in the form, refer to the "Guide to Obtaining, Viewing or Cancelling Appointments without a digital certificate" or the "Guide to Obtaining, Viewing or Cancelling Appointments with a digital certificate".
• Before requesting an appointment, please look at the various reasons that we have suggested and select the reason that best applies to your needs. We will try to give you enough time at your arranged appointment to resolve all of your issues. In any case, if you require two different appointments for dealing with your personal procedure, you should arrive at the Social Security Help and Information Centre (CAISS) at the first of the two times we allocate to you.
• If you are a professional representative and you access the service with a digital certificate you will be able to reserve time slots during which as many matters as possible will be attended to.
• Further information on the CAISS is available at the directory of Social Security Offices. If you are unable to obtain an prior appointment in your preferred CAISS, you may make an appointment in a different centre. If necessary you can attend any CAISS in person.

When it is applied for by professional representatives (Managers, Lawyers, Social Graduates, etc.) the following must be taken into account:

• It must be accessed using a digital certificate.
• In accordance with Procedural Law, the electronic services available for presenting applications and documents must be given preference.
• Single appointments for dealing with several procedures for pensions and other benefits in one visit, or days and times for time slots, may be requested rather than for appointments for specific procedures. You can reserve slots of 15 or 30 minutes. If this service is not available via CAISS for those who wish to obtain an appointment, you may request an appointment in the ordinary way.

Next steps

You will receive an email with the details of your appointment.
Once you have been given an appointment, you should attend the selected centre on the indicated day and time.