Through this service you may request, via the Electronic Register, the full or partial refund of the payments made by error in the terms and scenarios set out in the regulations of the General Scheme and Similar.
Companies included in the General Scheme and Similiar.
If you are logging in with a Username + Password (permanent Cl@ve), in order to guarantee a higher level of security, you will be sent a code via SMS to the mobile number that you provided at the time of registration. You must enter this code in order to sign the communication in the electronic register.
You can also optionally attach the following documentation:
The right to a refund expires four years from the day following the date the payments were made.
The attached documents must not exceed 10 Mb.
Once the process has been completed, you will receive a “proof of receipt” in PDF format.
If you do not receive the confirmation message or you receive an error or transmission failure message, you must submit the documentation at another time or through other means.
To access this service check you have the necessary technical requirements.
|document name||Publication date|
|Application for Return of undue payments (PDF, 198 Kb)||13/08/2019|