Using this service you can apply for a moratorium, deferment or exemption from making payments, established as a temporary remedy for the loss or damages caused by an exceptional circumstance that affects certain sectors of activity in a geographical area.
Individuals and legal entities who may be beneficiaries of the moratorium, deferment or exemption measures set forth in the legal provisions issued for this purpose.
If you are logging in with a Username + Password (permanent Cl@ve), in order to guarantee a higher level of security, you will be sent an SMS to the mobile number that you provided at the time of registration. You will need to enter the code sent in the SMS in the login section.
Moratorium and deferment consist of delaying the regulatory payment period for payments for the individuals affected by the exceptional circumstance. However, moratorium usually includes the possibility of applying for a refund of the payments made that may be subject to moratorium.
Exemption consists of exoneration from making the payments of the individuals affected by said exceptional circumstance. Both this measure and the moratorium require rules with the force of law.
The total size of the documents to be attached muse not exceed 10 Mb.
Once you have completed the procedure you will receive "proof of receipt" (zip) comprising the application receipt in PDF format and the server signature that guarantees that the transaction was completed correctly.
If you do not receive the confirmation message, or if you receive an error or failed sending message, you should resubmit the application at another time or use other means.
To access this service check you have the necessary technical requirements.