Through this service you may request the full or partial refund of the payments made by error in the terms and scenarios set out in the regulations of the General Scheme and Similar.
Companies included in the General Scheme and Similiar.
If you are logging in with a Username + Password (permanent Cl@ve), in order to guarantee a higher level of security, you will be sent an SMS to the mobile number that you provided at the time of registration. You will need to enter the code sent in the SMS in the login section.
You can also optionally attach the following documentation:
The right to a refund expires four years from the day following the date the payments were made.
The attached documents must not exceed 10 Mb.
Once the procedure is processed, you will receive "proof of receipt" (zip) in the form of an application receipt PDF and the signature of the server which ensures that the transaction has been correctly processed.
If you do not receive the confirmation message or you receive an error or transmission failure message, you must submit the documentation at another time or through other means.
To access this service check you have the necessary technical requirements.
|document name||Publication date|
|Application for Return of undue payments (PDF, 497 Kb)||29/12/2015|