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Make an appointment for pensions and other benefits (INSS) < Go back



Centres will be reopened by applying maximum caution to everyone’s health benefit. Therefore, the Centres will open in a staggered manner. You can find out here about the Open centres at this time.

We have reduced the number of appointments available to minimise people coinciding in Open centres, so appointments may not be available at some times and for certain locations. We apologise for any inconvenience.

To avoid risks, if you need to process something urgently we recommend you do so via our e-Office or the Your Social Security portal.

If you do not have an e-certificate or cl@ve password and you want apply for minimum vital income use this service. For any other procedure, use the “Filing of other documents, applications and communications (Spanish National Social Security Institute)” service, where you can tell us what service you need. If necessary, we may contact you to provide you with the information or procedure you request without having to travel to our offices or, if necessary, make an appointment at our Centres.

You can also use our telephone helpline (+34) 901 16 65 65. Please use this phone line responsibly, for important and urgent issues only.


About this procedure

Who it is for

All citizens who want to make an appointment for pensions and other benefits.

What you can do

Make an Appointment for pensions and other benefits.

If it involves a professional representative, please consult the section "Factors to take into account".

What you need to do it

Complete the information as the electronic form requests it.

Please note

Remember that, in addition to at our offices, we can assist you at:

• Telematics channel (services available 24 hours a day, 365 days a year):

• Phone channel:

    • General information telephone number of the National Social Security Institute (INSS) 901 16 65 65 from 9:00 to 20:00, Monday to Friday not including holidays) +info.

To fill in the form correctly, please note:

  • Fields marked with * are obligatory.
  • The "Make an Appointment" form involves various steps in which the necessary details to arrange an appointment for pensions and other benefits must be entered.
  • If you would like help filling in the form, refer to the "Guide to Obtaining, Viewing or Cancelling Appointments without a digital certificate" or the "Guide to Obtaining, Viewing or Cancelling Appointments with a digital certificate".
  • Before requesting an appointment, please look at the various reasons that we have suggested and select the reason that best applies to your needs. We will try to give you enough time at your arranged appointment to resolve all of your issues.
  • Further information on the CAISS is available at the directory of Social Security Offices. If you are unable to obtain an prior appointment in your preferred CAISS, you may make an appointment in a different centre. If necessary you can attend any CAISS in person.

When it is applied for by professional representatives (Managers, Lawyers, Social Graduates, etc.) the following must be taken into account:

  • It must be accessed using a digital certificate.
  • In accordance with Procedural Law, the electronic services available for presenting applications and documents must be given preference.

Next steps

You will receive an email with the details of your appointment.
Once you have been given an appointment, you should attend the selected centre on the indicated day and time.

To access this service check you have the necessary technical requirements.

Direct access to procedures

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