CLAIMING BENEFITS WITHOUT TRAVELLING
You can apply for benefits without having to travel.
If you do not have an electronic certificate or a cl@ve user, you can request it in person by making an appointment through the Social Security Electronic Headquarters, by clicking on Citizens, prior appointment for pensions and other, and other procedures and Access to the service without a certificate.
Please note that to obtain the digital certificate, before going to the office you must obtain an application code from the FNMT website and bring it to the office on the day of the appointment.
In addition, if you do not have a cl@ve certificate or user you can use the "Application and procedures of Social Security benefits (National Social Security Institute)" service to send us your application. To do so, please send us the official template of the application you wish to carry out, which you can download from the Forms and templates section of our website.
As part of the appointment options, we also offer you the service by telephone by appointment, where we will contact you on the day and time set to provide you with the information or the procedure you request without you having to be present at our offices or, if necessary, provide you with an appointment at our centres. To do so, make an appointment as explained above and select the telephone service option.
You can also use our telephone helplines 901 16 65 65 and 915 42 11 76. Please use this phone line responsibly, for important and urgent issues only.
Service at the centres is carried out applying criteria of maximum caution for the benefit of the health of all. You can find out here about the open centres.
Due to the COVID-19 pandemic situation and to reduce the number of people at open centres, we have reduced the number of appointments available to minimise people coinciding in said places, so appointments may not be available at some times and for certain locations. We apologise for any inconvenience.
This service enables you to make and manage prior appointments for issues relating to benefits in Social Security Assistance and Information Centres (CAISS) of the National Social Security Institute. Remember that you can also complete procedures online, at any time and without travelling, at this e-Office. You can also call the 901 16 65 65 and 915 42 11 76 telephone numbers or you can send us your queries by writing.
All citizens who want to make an appointment for pensions and other benefits.
Make an Appointment for pensions and other benefits.
If it involves a professional representative, please consult the section "Factors to take into account".
Complete the information as the electronic form requests it.
Remember that, in addition to at our offices, we can assist you at:
• Telematics channel (services available 24 hours a day, 365 days a year):
• Phone channel:
To fill in the form correctly, please note:
When it is applied for by professional representatives (Managers, Lawyers, Social Graduates, etc.) the following must be taken into account:
You will receive an email with the details of your appointment.
Once you have been given an appointment, you should attend the selected centre on the indicated day and time.
To access this service check you have the necessary technical requirements.
|document name||Publication date|
|Cita Previa Guía sin certificado digital (PDF, 1348 Kb)||01/03/2016|
|Cita Previa Guía con certificado digital (PDF, 1494 Kb)||01/03/2016|