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Application for Catastrophic Event Moratoria < Go back

Using this service you can apply for a moratorium, deferment or exemption from making payments, established as a temporary remedy for the loss or damages caused by an exceptional circumstance that affects certain sectors of activity in a geographical area.

About this procedure

Who it is for

Individuals and legal entities who may be beneficiaries of the moratorium, deferment or exemption measures set forth in the legal provisions issued for this purpose.

What you can do

  • Submit an Electronic Register application.
  • Download and attach an application form.
  • Attach the documentation.

What you need to do it

  • Complete and attach the application for Moratorium/Deferment/Exemption from Social Security Payments.
  • You can also optionally attach the following documentation:
    • Documentation with Legal accreditation of loss or damages caused by the exceptional circumstance leading to the application.
  • If the measure is a moratorium, you must attach at least one of the following documents:
    • Resolution by the employment authority stating the existence of force majeure causing the events that led to its issuance.
    • Documentation issued for this purpose by the Local Council, Government Delegations, Sub-Delegated Offices certifying the damage and the location of the industrial, commercial, tourist or other service establishments, or agricultural or livestock farms. In the case of companies, this documentation shall consist of a customised certificate for each individual company.
    • Resolution or communication from the Ministry of Agriculture, Food and Environment stating the beneficiary condition of the aid granted for any loss or damage to agricultural or livestock holdings or production facilities.
  • If the measure is an exemption:
    • You must provide the Resolution from the labour authority  declaring the existence of  force majeure causing the events that led to its issuance, and the documentation relating to the decision by the company to suspend employment contracts or the temporary reduction of working hours.
  • If acting on behalf of a third party, regardless of the measure sought, you must attach the power of attorney document.
  • Have software that enables you to fill in and save the application to be attached.

Please note

If you are logging in with a Username + Password (permanent Cl@ve), in order to guarantee a higher level of security, you will be sent an SMS to the mobile number that you provided at the time of registration. You will need to enter the code sent in the SMS in the login section.

Moratorium and deferment consist of delaying the regulatory payment period for  payments for the individuals affected by the exceptional circumstance. However, moratorium usually includes the possibility of applying for a refund of the payments made that may be subject to moratorium.

Exemption consists of exoneration from making the payments of the individuals affected  by said  exceptional circumstance. Both this measure and the moratorium require rules with the force of law.

The total size of the documents to be attached muse not exceed 10 Mb.

Next steps

Once you have completed the procedure you will receive "proof of receipt" (zip) comprising the application receipt in PDF format and the server signature that guarantees that the transaction was completed correctly.

 If you do not receive the confirmation message, or if you receive an error or failed sending message, you should  resubmit the application at another time or use other means.

To access this service check you have the necessary technical requirements.

Access the Service

Attached documentation
Attached documentation
document name Publication date
Solicitud de moratoria (PDF, 149 Kb) 08/11/2018
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