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Make an Appointment for Pensions and Other Benefits < Go back

About this procedure

Who it is for

All citizens who want to make an appointment for pensions and other benefits.

What you can do

Make an Appointment for pensions and other benefits.

If it involves a professional representative, please consult the section "Factors to take into account".

What you need to do it

Complete the information as the electronic form requests it.

Please note

To fill in the form correctly, please note:

  • Fields marked with * are obligatory.
  • The "Make an Appointment" form involves various steps in which the necessary details to arrange an appointment for pensions and other benefits must be entered.
  • If you would like help filling in the form, refer to the "Guide to Obtaining, Viewing or Cancelling Appointments without a digital certificate" or the "Guide to Obtaining, Viewing or Cancelling Appointments with a digital certificate".
  • Before requesting an appointment, please look at the various reasons that we have suggested and select the reason that best applies to your needs. We will try to give you enough time at your arranged appointment to resolve all of your issues.
  • Further information on the CAISS is available at the directory of Social Security Offices. If you are unable to obtain an prior appointment in your preferred CAISS, you may make an appointment in a different centre. If necessary you can attend any CAISS in person.

When it is applied for by professional representatives (Managers, Lawyers, Social Graduates, etc.) the following must be taken into account:

  • It must be accessed using a digital certificate.
  • In accordance with Procedural Law, the electronic services available for presenting applications and documents must be given preference.

Next steps

You will receive an email with the details of your appointment.
Once you have been given an appointment, you should attend the selected centre on the indicated day and time.

To access this service check you have the necessary technical requirements.

Access the Service

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