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Prior appointment for benefits and other procedures

With this service, you can make and manage prior appointments for procedures at Spanish National Social Security Institute (INSS)or Social Marine Institute (ISM) offices open to the public. Remember that you can also complete procedures online, at any time and without travelling, at this e-Office. You can also call the information number 901 16 65 65 (INSS) or you can write to use with your queries.

  • Make an appointment for pensions and other benefits (INSS)
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    IMPORTANT WARNING:

    From 25 June 2020, the in-person service is resumed at Spanish National Social Security Institute Assistance and Information Centres.

    Centres will be reopened by applying maximum caution to everyone’s health benefit. Therefore, the Centres will open in a staggered manner. You can find out here about the Open centres at this time.

    We have reduced the number of appointments available to minimise people coinciding in Open centres, so appointments may not be available at some times and for certain locations. We apologise for any inconvenience.

    To avoid risks, if you need to process something urgently we recommend you do so via our e-Office or the Your Social Security portal.

    If you do not have an e-certificate or cl@ve password and you want apply for minimum vital income use this service. For any other procedure, use the “Filing of other documents, applications and communications (Spanish National Social Security Institute)” service, where you can tell us what service you need. If necessary, we may contact you to provide you with the information or procedure you request without having to travel to our offices or, if necessary, make an appointment at our Centres.

    You can also use our telephone helpline (+34) 901 16 65 65. Please use this phone line responsibly, for important and urgent issues only.

    BEFORE REQUESTING YOUR APPOINTMENT, PLEASE READ THIS MESSAGE


    To access this service check you have the necessary technical requirements.

    Direct access to procedures

    More information

  • Make an appointment for ISM procedures
    Cerrar

    IMPORTANT

    This pre-appointment service IS NOT FOR PROCEDURES RELATED TO MINIMUM VITAL INCOME, it is only for procedures with the Social Marine Institute. If you request an appointment for the Minimum Vital Income in this service, YOU WILL NOT BE ASSISTED and will prevent another citizens from being able to carry out their procedures at the Social Marine Institute. Please be responsible.
     
    Given the situation caused by COVID-19 and to avoid the risk of contagion, Social Marine Institute (ISM) offices may only be accessed with prior appointment. You should wear a mask and go alone, unless you require the assistance of another person, and follow the hygiene and safety measures indicated. Do not turn up more than 10 minutes prior to your assigned time to avoid agglomerations in the office. If you are earlier and the minimum safe distance cannot be maintained inside the office, you must wait for your turn outside.
     
    Avoid going to the offices if you can access the information you need or complete the relevant procedure online or by telephone.
     
    If you wish, you can also make an appointment by telephone by calling these numbers, with operating hours from Monday to Friday, from 9:00 to 14:00.


    To access this service check you have the necessary technical requirements.

    Direct access to procedures

    With this service you can make an appointment for procedures at Social Marine Institute (ISM) offices open to the public.

    More information

  • View/cancel prior appointments

    To access this service check you have the necessary technical requirements.

    Direct access to procedures

    More information



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